Joe Ford
Columbia,SC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Remote Truck Dispatcher
B&B Express, LLC
Columbia, SC
11.2023 - Current
- Tracking shipment activities maintaining accurate records for utilizing mileage and fuels for accurate documentation into systems.
- Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time
- Communicated with drivers and customers to schedule shipment activities and performed administrative tasks to deliver high-quality services for all clients.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
Remote Customer Service Representative
Teleperformance USA
Columbia, SC
12.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Remote Customer Support Representative
Milly Healthcare
Winnsboro, SC
11.2021 - 12.2022
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by effectively upselling mattress accessories, such as bed frames and mattress protectors.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Education
High School Diploma -
Bradwell Institution
Hinesville, GA07-2006
Skills
- Analytical problem-solving
- Critical Thinking
- Data Entry
- Computer Proficiency
- Strong communication skills
- Regulatory compliance
- Dispatch of drivers
- Customer service
- Effective communications
- Call center experience
- Microsoft Excel
Timeline
Remote Truck Dispatcher
B&B Express, LLC
11.2023 - Current
Remote Customer Service Representative
Teleperformance USA
12.2022 - 10.2023
Remote Customer Support Representative
Milly Healthcare
11.2021 - 12.2022
High School Diploma -
Bradwell Institution