Joe Frye
A-Core
Englewood,CO
20
years of professional experience
Experienced branch and account management professional with a strong background in staff leadership, customer service, and operational oversight. Known for improving workflows, coordinating teams, and resolving issues to support smooth day-to-day performance.
Work History
Imaging Manager/ Colorado Sales
10 Months- Managed client relationships and responded to account inquiries with accurate, timely communication.
- Coordinated daily account updates, contract details, and service requests across internal teams.
- Tracked customer needs and followed up on open issues to support satisfaction and retention.
- Prepared account documentation, proposals, and status updates for customer and team review.
- Resolved routine billing, order, and service concerns while escalating complex issues appropriately.
- Collaborated with sales, operations, and support teams to deliver consistent services.
Branch Manager
3 Years 1 Month- Directed branch operations, aligning scheduling, staffing, and workflow with project demands.
- Managed customer relationships, resolving service issues and supporting repeat business opportunities.
- Coordinated equipment, materials, and dispatch needs to support timely project execution.
- Monitored job performance, ensuring crews followed safety procedures and quality standards.
- Reviewed branch budgets and expenses, maintaining control over operational spending.
- Trained supervisors and field staff on procedures, expectations, and escalation steps.
- Improved internal communication between office and field teams to reduce delays.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Sales Associate
1 Year 1 Month- Processed customer inquiries and converted leads into accurate quotes and orders.
- Prepared estimates and proposals using company pricing standards and project specifications.
- Maintained customer communications for job opportunities.
- Coordinated with operations teams to schedule services and confirm project requirements.
Operator /Outside Sales Representative
4 Years 7 MonthsLead Operator
1 Year 5 MonthsOperator Trainee /Demolition Foreman
4 Years 7 MonthsDemolition Foreman
3 Years 4 MonthsEducation
High School Diploma
Skills
Critical thinking capacity
Staff training and development
Process improvement strategies
Conflict resolution techniques
Performance metrics analysis
Vendor relationship management
Clinical decision support
Interdepartmental collaboration
Staff management
Scheduling coordination
Logistics oversight
Staff scheduling
Workflow optimization
Operational oversight
Employee evaluation
Budget administration
Safety culture implementation
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Multitasking
Reliability
Active listening
Effective communication
Decision-making
Timeline
Imaging Manager/ Colorado Sales
A-Core
12.2025 - CurrentRead More
Branch Manager
A-Core
11.2022 - 12.2025Read More
Sales Associate
A-Core
10.2021 - 11.2022Read More
Operator /Outside Sales Representative
Penhall Company
03.2017 - 10.2021Read More
Lead Operator
Hillen Corporation
10.2015 - 03.2017Read More
Operator Trainee /Demolition Foreman
Penhall Company
03.2011 - 10.2015Read More
Demolition Foreman
Superior Demolition
04.2007 - 08.2010Read More
Englewood High School
High School Diploma
Read More