JOE GALINDO
HOUSTON,TX
Summary
Diligent security and loss prevention manager specializing in luxury hotel and upscale boutique service with over ten years of customer service experience in hospitality and retail. Trained in observant patrolling of large properties, monitoring entrances, the filing of detailed reports, and vigilantly reviewing CCTV footage.As well as de-escalation of varying risk levels. Prefering a hands on approach with training and providing a safe environment for guests. With a great passion for learning, new experiences and the opportunity to grow.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Loss Prevention Officer
Marriott International, Inc.
Houston, TX
04.2021 - 10.2024
- Completed high level incident reports and activity logs for accurate, current records and court cases
- Patrolled premises to detect and prevent theft and security breaches with a professional attitude.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily walk-throughs to identify potential security risks and performing safety checks
- Coordinated with other leaders and department heads to ensure safety and gather information
- Led teams in high risk situations in a calm manner
- Successfully trained new hires and mentored employees to higher positions
- Assisted and coordinated with private security and secret service for VIPS including heads of state and politicians and sports teams.
- Operated and managed key systems and ensured employees signed out keys and equipment on time, writing reports and taking disciplinary action when failed to do so.
- Using a variety of electronic lock and key systems and programming
- Well versed in different hotel and inventory systems
Security Guard
Sloan/Hall
HOUSTON, TX
09.2019 - 03.2021
- Company Overview: Provided security and customer assistance to a multi category boutique specializing in luxury brands
- Provided security and customer assistance to a multi category boutique specializing in luxury brands
- Stood guard over a jewelry collection worth up to half a million dollars in their location inside the C
- Baldwin Hotel and up to 5 million dollars in their main store and secured those collections in a safe upon store closing
- Conducted clandestine surveillance on employees and guests to identify theft and other concerns
- Surveilled areas most likely to results in losses, such as high-value products and specific points in distribution process
- Acted as sole security personnel for large events for example trunk shows showcasing high-end artisan jewelry designers such as Mallary Marks, Sara Beltran and L
- Frank
- Coordinated with private security for VIP guests of large parties hosted by the store including ZZtop and Chelsea Handler
- Sanitized work areas and kept work stations free of hazards
- JGAdded and removed shelving and aided in stocking
- Provided security and customer assistance to a multi category boutique specializing in luxury brands
Security and Loss Prevention Officer
C. Baldwin Curio Collection by Hilton
HOUSTON, TX
06.2016 - 03.2021
- Company Overview: Provided security for a luxury hotel property and aided guests with a cordial and affable attitude
- Provided security for a luxury hotel property and aided guests with a cordial and affable attitude
- Worked with law enforcement to provide evidence of theft and fraud and helped complete additional investigations, also brought in and worked with emergency personnel and firefighters along with law enforcement to handle advanced situations
- Documented and reported on security incidents, investigations, and loss of assets as well as completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Maintained good working relationship with co-workers and management while assisting in other departments and enthusiastically familiarizing with their operations including Front desk, Food & Beverage, Housekeeping, and Maintenance
- Assisted team members and managers with tasks to maintain productivity and meet project milestones in multiple departments
- Guaranteed guest safety using patrols of hotel property for illegal or dangerous activities
- Conducted scheduled facility patrols for main building and adjacent grounds, making sure to document observable issues for monitoring or immediate investigation
- Coordinated and led additional security personnel brought in for VIP guests and special events while giving them assignments and posting them at key locations
- Maximized guest safety using nonlethal force to escort or detain combative guests or trespassers and removed them from property
- Answered calls from hotel employees needing assistance with belligerent guests or suspicious loiterers
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Skillfully operated hand-held devices and scanning machinery to complete thorough checks, performed guest room lock interrogations and programmed guest safes
- Completed key audits of employee keys daily, as well as securing employee radios and master keys and was well versed with the organization of employee keys
- Circulated among employees, visitors, and patrons to protect property and preserve order while maintaining a welcoming and helpful demeanor
- Responded to inquiries and requests for assistance from visitors and staff members
- Trained hotel staff in and informed guests of safety and evacuation procedures
- Protected VIPs on-site and during transportation to destinations providing personal security to special guests such as Conan O'Brien, Cheech Marin, The La Galaxy and a variety of high profile guests
- Provided security for a luxury hotel property and aided guests with a cordial and affable attitude
Floor Manager and Forklift Operator
Friendly Public Warehouse
Houston, Texas
12.2011 - 05.2016
- Regularly gave guided tours to inspectors, customers and new hires
- Monitored and authorized entrance and departure of employees and visitors
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Secured all doors in the office and main building after hours
- Denied entrance to the building to unauthorized persons
- Directly supervised a team of up to six employees and gave daily reports to upper management
- Monitored staff activities to verify compliance with policies, procedures, and standards
- Recruited, trained, and supervised staff and evaluated performance
- Reviewed activities continuously to administer day-to-day operations and correct floor problems
- Arranged cleaning, organization, and maintenance upkeep to maintain floor in customer-ready condition
- Fostered an environment of teamwork and open communication with management
Warehouse Team Lead
WAL-MART
Silsbee, Texas
11.2006 - 02.2010
- Supervised a team of 5 employees
- Worked in multiple departments of the store and quickly became proficient in their specific operations
- Watched for theft and reported suspicious activity
- Extensively assisted with customer service in a courteous manner
- Monitored employee practices and corrected teams on insufficient safety practices
- Communicated information and updates via regular meetings and one-on-one support to continuously improve warehouse operations
- Held team accountable and coached through problems to address performance issues
- Used critical thinking skills to find solutions to complex problems and escalated serious concerns to general management
Education
High School Diploma -
Mount Carmel High School
HOUSTON, TX05.2005
Skills
- Patrol buildings
- Write reports
- Investigate incidents
- Monitor CCTV
- Collaborate with law enforcement
- Collaborate with emergency services
- Collaborate with private security
- Training personnel
- Customer relations and service
- Public speaking
- Deescalation of combative situations
- Quick to familiarize with procedures
- Unabashed desire to learn and implement procedures and ideas
Additional Information
Certified in First Aid and CPR, Proficient in Microsoft Word, PowerPoint, and Excel.
Awards
- Hilton Care Champion, 10/01/16, C. Baldwin Hotel
- Hilton Care Champion, 04/01/18, C. Baldwin Hotel
- Employee Excellence Award For Product Knowledge And Customer Service, 2015, Friendly Public Warehouse
- Employee Excellence Award For Product Knowledge And Customer Service, 2014, Friendly Public Warehouse
Accomplishments
Trained and managed team which successfully dealt with dangerous situations and high value items.
Certification
Red Cross first aid and CPR certification
Languages
English
Elementary
Timeline
Lead Loss Prevention Officer
Marriott International, Inc.
04.2021 - 10.2024
Security Guard
Sloan/Hall
09.2019 - 03.2021
Security and Loss Prevention Officer
C. Baldwin Curio Collection by Hilton
06.2016 - 03.2021
Floor Manager and Forklift Operator
Friendly Public Warehouse
12.2011 - 05.2016
Warehouse Team Lead
WAL-MART
11.2006 - 02.2010
High School Diploma -
Mount Carmel High School