Joe Gomez
Yuma,AZ
Summary
Skilled liaison with history of coordinating between various organizational sectors to achieve common objectives. Strengths lie in clear communication, problem-solving abilities, and relationship building. Have successfully promoted collaboration and facilitated productive relationships in previous roles ensuring smooth operations.
Overview
7
7
years of professional experience
Work History
Jail Liaison / PSS / BHT
Transitional Living Center Recovery
Yuma, AZ
06.2024 - 10.2024
- I set up appointments for in-person visits at the county jail as well as over the phone or through video and screen jail members for recovery programs and agencies of their choosing in which it may help them get an early release
- Get I do screening for jail member as well members from inpatient recovery agencies/ facilities to the Transitional Living Center Recovery's outpatient program and screen them for the housing program offered at Transitional Living Center recovery
- I pick up jail releases and drive them to probation, court, local shelters, and to outpatient/inpatient facilities
- I also do all duties of a Peer Support Specialist and Behavioral Health Technician.
Peer Support Specialist / Behavioral Health Technician
Transitional Living Center Recovery
Yuma, AZ
04.2024 - 06.2024
- I support members in recovery from substance use and mental health by providing active listening, emotional support, sharing positive feedback, helping them find resources including to recovery meetings, helping them look for jobs, creating resumes, engaging in recovery based recreational activities, and I drive them to probation, clinics, behavioral health appointments, and to outpatient/ inpatient facilities
- I conduct orientations for new members, urine analyses and breathalyzers on new and current members, and housing agreements for members wanting to get into the housing program
- I also document all my interactions with members; services provided in specified computer systems, and provide daily updates in company wide emails.
Hardware Associate
The Home Depot
Yuma, AZ
02.2022 - 04.2023
- Customer Service, Merchandising, Retail sales, Back up cashier, Loading, Ballymore operator.
Barback
Quechan Casino & Resort
Winterhaven, CA
01.2020 - 08.2020
- I stock alcohol; Kegs, Beer(can/bottles), liquor, liqueur to the bars in the casino
- Heavy Lifting And Cleaning.
Customer Service Representative
Convey Health Solutions
Yuma, AZ
09.2017 - 07.2018
- Taking calls, using microsoft word and excel, taking premium payments, prescription payments, grievances/complaints, refilling mail order prescriptions, selling insurances and enrollment specialist.
Crew Member
Jack in the Box
Yuma, AZ
08.2017 - 09.2017
- Cooking, cleaning and stocking.
Education
High school or equivalent - General Studies
Yuma High School
Yuma, AZ05.2016
General educational development - General Studies
Arizona Western College
Yuma, AZSkills
- Bilingual
- Call Center
- Customer Service
- CSR
- Customer Care
- Excel
- Basic Computer Skills
- Word
- Data Entry
- Customer Support
- Sales
- Sales Experience
- Microsoft Outlook
- Organizational Skills
- Typing
- Cleaning Experience
- Cooking
- Computer Literacy
- Phone Etiquette
- Bartending
- Serving
- Food service
- Restaurant experience
- Heavy Lifting
- Basic Math
- Food Preparation
- Kitchen Experience
- Merchandising
- Microsoft Office
- Communication Skills
- Cashiering
- Cash handling
Certifications / Licenses
- Peer Support Specialist
- Level One Fingerprint Clearance Card
- Class D - Driver’s License
Languages
English - Expert, Spanish - Expert
Assessments
- Customer focus & orientation - Proficient January 2022 Responding to customer situations with sensitivity Full results: Proficient
- Call center customer service - Proficient January 2022 Demonstrating customer service skills in a call center setting Full results: Proficient
- Food service: Customer situations - Proficient July 2022 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Data entry: Attention to detail - Proficient January 2022 Maintaining data integrity by detecting errors Full results: Proficient
- Sales skills – Proficient January 2021 Influencing and negotiating with customers Full results: Proficient
- Customer service – Proficient January 2022 Identifying and resolving common customer issues Full results: Proficient
- Cleaner fit – Proficient April 2023 Measures the traits that are important for successful cleaners Full results: Proficient
- Administrative assistant/receptionist – Proficient February 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Work style: Reliability – Proficient April 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Sales skills – Proficient January 2022 Influencing and negotiating with customers Full results: Proficient
- Front desk agent (hotel) – Proficient January 2023 Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
- Retail customer service – Proficient February 2022 Responding to customer situations in a retail setting Full results: Proficient
- Bartending – Proficient January 2022 Understanding, pouring, and mixing drink orders Full results: Proficient
- Warehouse safety – Proficient January 2024 Using safe practices in a warehouse setting Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Jail Liaison / PSS / BHT
Transitional Living Center Recovery
06.2024 - 10.2024
Peer Support Specialist / Behavioral Health Technician
Transitional Living Center Recovery
04.2024 - 06.2024
Hardware Associate
The Home Depot
02.2022 - 04.2023
Barback
Quechan Casino & Resort
01.2020 - 08.2020
Customer Service Representative
Convey Health Solutions
09.2017 - 07.2018
Crew Member
Jack in the Box
08.2017 - 09.2017
High school or equivalent - General Studies
Yuma High School
General educational development - General Studies
Arizona Western College
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