Joe Gosse
La Crosse,WA
Summary
Results-oriented professional with over 16 years of experience in service and parts management. Skilled in fostering strong vendor relationships, optimizing inventory processes, and resolving customer complaints promptly. Committed to improving service workflows and enhancing overall customer experience.
Overview
31
31
years of professional experience
Work History
Service Manager, Parts Manager, Warranty Manager
Powerhouse Marine
04.2010 - Current
- Led service department operations, ensuring timely completion of repair and maintenance tasks.
- Oversaw inventory management processes, optimizing parts availability for service operations.
- Streamlined communication between sales and service teams to improve customer satisfaction rates.
- Established strong relationships with vendors to negotiate better pricing and service agreements.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
Parts Manager, Warranty Manager
Skipperliner Marine
04.2000 - 04.2010
- Managed inventory levels to ensure optimal stock availability and reduce lead times.
- Oversaw parts procurement processes to enhance supplier relationships and improve order accuracy.
- Developed and implemented effective inventory management strategies to minimize waste and excess stock.
Small Engine Mechanic
Evans Implement
05.1995 - 03.2000
- Diagnosed and repaired small engine issues to enhance equipment performance and reliability.
- Conducted routine maintenance on various engines, ensuring optimal functionality and safety compliance.
- Reduced equipment downtime by performing routine maintenance on lawn mowers, snow blowers, and other small machinery.
Education
One Year Education.. Degree - Marine And Small Engine
Winona Area Vocational College
Winona, MNSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Goal oriented
- Trustworthy and honest
- Quality assurance
- Quality control
- Mechanical diagnostics
Timeline
Service Manager, Parts Manager, Warranty Manager
Powerhouse Marine
04.2010 - Current
Parts Manager, Warranty Manager
Skipperliner Marine
04.2000 - 04.2010
Small Engine Mechanic
Evans Implement
05.1995 - 03.2000
One Year Education.. Degree - Marine And Small Engine
Winona Area Vocational College