Joe Guevara
Washington
Summary
Dynamic retail professional with extensive experience at the International Spy Museum Store, excelling in customer engagement and staff training. Proven ability to enhance store operations and optimize merchandise displays, driving sales growth. Proficient in point-of-sale systems and committed to fostering a collaborative team environment.
Professional retail leader with extensive experience in driving store success and fostering team collaboration. Proven ability to adapt to changing needs and exceed performance targets. Skilled in inventory management, customer service, and team leadership. Known for reliability and strong focus on achieving results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Store Lead
International Spy Museum Store
2025.02 - Current
- Served as Manager on duty in absence of retail manager, performing store opening and closing procedures
- Trained new team members on store policies and customer service protocols.
- Provided comprehensive training for new hires, resulting in improved performance and quicker onboarding.
- Provided friendly and helpful customer service to all guests.
- Fostered a positive work atmosphere by establishing open lines of communication among staff members.
- Led a team of associates, prioritizing tasks to ensure smooth daily operations and achieve sales goals.
- Operated point-of-sale systems to process transactions efficiently.
Sales Associate
International Spy Museum Store
2024.04 - 2025.02
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock audits and organization.
- Collaborated with team members to meet sales goals and improve customer service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Retail Buyer/Manager
Sullivan's Toy's and Art Supplies
2002.02 - 2021.07
- Developed strategic product selection based on market trends and consumer preferences.
- Negotiated vendor contracts to secure favorable terms and pricing for diverse inventory.
- Analyzed sales data to forecast demand and optimize stock levels effectively.
- Enhanced store presentation by creating visually appealing merchandise displays, driving increased foot traffic and sales.
- Researched and identified new suppliers and vendors.
- Traveled to Trade shows around the country to seek out unique products for store.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
Woodrow Wilson High School
Washington DC Skills
- Multitasking proficiency
- Customer engagement
- Store operations
- Staff training and development
- Cash handling accuracy
- Merchandise display planning
- Point of sale systems
- Proficiency in Outlook, Microsoft Word, and Microsoft Excel
Certification
Crucial conversations for mastering Dialogue
Work Smarter with Microsoft Excel
Work Smarter with Microsoft Word
Preventing workplace harasment- fundamentals
Timeline
Retail Store Lead
International Spy Museum Store
2025.02 - Current
Sales Associate
International Spy Museum Store
2024.04 - 2025.02
Retail Buyer/Manager
Sullivan's Toy's and Art Supplies
2002.02 - 2021.07
GED -
Woodrow Wilson High School
2024 Retail associate of the year
I was voted by my SPY museum peers the 2024 Retail associate of the year.