Joe Hall
Chicago,IL
Summary
Accomplished Workforce Development Specialist with a proven track record at Empower Skills Workforce Agency, enhancing employment rates through innovative training solutions. Expert in high-speed internet installation and adept at fostering team collaboration. Achieved significant onboarding time reduction by implementing customized training programs, demonstrating a blend of technical proficiency and leadership excellence.
Overview
19
19
years of professional experience
Work History
Workforce Development Specialist
Empower Skills Workforce Agency
07.2023 - Current
- NCCER (National Center for Construction Education & Research) Certified Trainer.
- Developed and implemented training plans, reducing onboarding times.
- Collaborated with employers to identify skills gaps and design customized training solutions, resulting in a higher employment rate.
- Produced training materials such as manuals, guides and online learning modules to reiterate information shared in training sessions.
- Organized scheduling and logistic elements of employee training to maximize overall impact of every coaching session.
Lead Telecommunications Technician
JBlendz Communications
01.2020 - Current
- Exceeded client expectations with meticulous attention to detail for seamless installations that minimized disruptions to daily operations.
- Cut down installation time by efficiently organizing tools, materials, and equipment before starting a project.
- Upgraded outdated systems to newer technology, improving overall network performance and reducing maintenance costs for clients.
- Assisted in training new technicians on company procedures and best practices, fostering a collaborative work environment focused on continuous improvement.
- Conducted thorough site surveys to identify optimal equipment placement and configuration for maximum signal strength and coverage.
Field Supervisor
Mercury Z
03.2023 - 07.2024
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Evaluated performance and progress, and made proactive adjustments.
- Kept teams on task to complete milestones on time.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Completed site checks and leveraged computerized applications to document or record findings.
- Developed and implemented effective strategies to maximize productivity and minimize costs.
- Trained workers in proper methods, equipment operation and safety procedures.
Field Supervisor
BMO Telecom
12.2022 - 02.2023
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Evaluated performance and progress, and made proactive adjustments.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Trained workers in proper methods, equipment operation and safety procedures.
Telecommunications Installation Technician
Frontier Communications (BMO Telecom)
11.2020 - 01.2021
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Telecommunications Installation Technician
Frontier Communications (Base Telecom)
06.2020 - 08.2020
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Telecommunications I&R Trainer
CenturyLink (Wise Connect)
09.2019 - 06.2020
- Boosted team performance and work quality by enhancing training.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Followed standards and procedures to maintain safe work environment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Telecommunications Technician
AT&T
05.2006 - 08.2012
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
Education
Workforce Education & Development
Southern Illinois University, Carbondale
Carbondale, IL05-1996
Associate of Science - Aviation Management
Southern Illinois University Carbondale
Carbondale, IL06.1994
Associate of Science - Avionics Maintenance Technology
Spartan College Of Aeronautics And Technology
Tulsa, OK05.1991
Skills
- Training & Development
- High-Speed Internet Installation
- Solar Energy Design & Installation
- Troubleshooting Telecom Fiber Networks
- Telecommunications Repair
- Solar Module Maintenance
- Safety Practices
- Supervision
- Performance Testing
- Equipment upgrades
- Equipment installation and maintenance
- Equipment upgrades
- Equipment installation and maintenance
Timeline
Workforce Development Specialist
Empower Skills Workforce Agency
07.2023 - Current
Field Supervisor
Mercury Z
03.2023 - 07.2024
Field Supervisor
BMO Telecom
12.2022 - 02.2023
Telecommunications Installation Technician
Frontier Communications (BMO Telecom)
11.2020 - 01.2021
Telecommunications Installation Technician
Frontier Communications (Base Telecom)
06.2020 - 08.2020
Lead Telecommunications Technician
JBlendz Communications
01.2020 - Current
Telecommunications I&R Trainer
CenturyLink (Wise Connect)
09.2019 - 06.2020
Telecommunications Technician
AT&T
05.2006 - 08.2012
Workforce Education & Development
Southern Illinois University, Carbondale
Associate of Science - Aviation Management
Southern Illinois University Carbondale
Associate of Science - Avionics Maintenance Technology
Spartan College Of Aeronautics And Technology
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