Joe Klimkiewicz
Damariscotta,ME
Summary
Experienced in Technology, Travel and Hospitality, Sales, Marketing, and Operations, consistently achieving success through customer-centric programs. Collaborates with internal and external stakeholders to deliver exceptional services. Prioritizes metrics-driven strategies to drive performance and enhance guest satisfaction.
Overview
15
15
years of professional experience
Work History
Regional Director of Operations - New England
Vacasa
05.2021 - Current
- Oversaw the care of 1500+ vacation homes in Maine, Massachusetts, and New Hampshire
- Hired, trained, and led over 250 employees across 10 remote teams with a low rate of attrition
- Responsible for owner, guest, partner, and employee satisfaction, and for driving key metrics focused strategies to achieve successful outcomes for all internal and external stakeholders
- Reduced overhead costs by recruiting and managing an army of vendors and contractors while maintaining quality, reliability, and line of sight operations
- Improved all service metrics and financial KPIs in each operations market each year
- Developed strategies to foster partner retention and engagement, reducing churn by more than 2%
- Led financial analysis (P&L) and budgeting processes that contributed to a 12% increase in top line revenue and a 17% decrease in spend, resulting in an increased contribution margin YoY
- Secured over $8.5M in profits for Vacasa in FY23
Director of Operations - East Coast Markets
Turnkey Vacation Rentals
06.2017 - 05.2021
- Responsible for the roll out of new technologies, programs, and processes to local markets
- Overseeing the health and performance of over 400 properties in 4 markets across 5 states
- Responsible for the hiring, training, management, and development of 18+ full time and seasonal employees and over 100 vendors and contractors
- Responsible for over $10.5M in rental revenue for 2020
Program Manager - Executive Briefing Center
Cisco
02.2010 - 09.2015
- Organized and delivered strategic executive level customer briefings, meetings, and events for Global Enterprise accounts, influencing over $1B in sales revenue
- Leveraged industry knowledge to create and execute 456 marketing and sales events
- Created and delivered corporate overview presentations and demonstrated relevant business level technology solutions to executive customers and business decision makers
- Led multiple cross-functional teams including; the briefing center tours program, new hire field-training 'introduction to briefings' marketing program, and electronic feedback program, and the virtual corporate concierge program
- Developed and maintained key stakeholder relationships with executives, subject matter experts, marketing teams, industry experts, partners, vendors, and customers
- Evaluated and implemented new briefing processes, collaboration technologies, and innovation-centric methodologies aimed at keeping the briefing program fresh and relevant for customers, partners, and account teams
Education
MBA - Technology Management
University of Phoenix
San Jose, CA08.2015
BS - Hospitality Management
University of Phoenix
San Jose, CA08.2011
Skills
- Sales Enablement and Marketing
- Team Collaboration
- Technology Evangelist
- Project Management
- Program Development
- Data Analysis
- Strategic Planning
- Transformational Leader
- Operational Efficiency
- Data-driven decision-making
- Leadership training
- Performance Improvement
Timeline
Regional Director of Operations - New England
Vacasa
05.2021 - Current
Director of Operations - East Coast Markets
Turnkey Vacation Rentals
06.2017 - 05.2021
Program Manager - Executive Briefing Center
Cisco
02.2010 - 09.2015
BS - Hospitality Management
University of Phoenix
MBA - Technology Management
University of Phoenix
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