- Tourism
- Travel
- Mindfulness Practices
- Community Engagement
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Personal Development and Self-Improvement
Nicole Botelho
Fairhaven,USA
Summary
Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Director of Operations of New England
Kaplan Development Group (Senior Living Portfolio)
New England
01.2025 - Current
- Oversee day-to-day operations and led Regional Operations strategy and enhancing efficiency of 6 Senior Living Communities (Assisted Living and Memory Care) across New England.
- Implemented performance metrics to drive operational excellence and accountability.
- Developed training programs to elevate staff skills and operational knowledge.
- Streamlined supply chain processes, reducing lead times and improving service delivery.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities and fostered a culture of continuous improvement through regular team feedback.
- Set team and individual KPIs and provided regular, actionable feedback.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Area Director of Operations of Massachusetts
Kaplan Development Group (Senior Living Portfolio)
Massachusetts
03.2024 - 01.2025
- Oversee day-to-day operations of 4 Senior Living Communities (Assisted Living and Memory Care).
- Managed cross-functional teams, fostering collaboration to achieve operational, sales and marketing objectives and goals.
- Led operational strategy across multiple regions to enhance efficiency, collaboration, compliance and service quality.
- Analyzed market trends to inform strategic planning and business growth opportunities.
- Established key performance indicators to monitor operations and drive accountability.
- Facilitated training programs for staff development, enhancing team capabilities and morale.
- Cultivated relationships with stakeholders to support operational goals and community involvement.
- Budget management and resource allocation for optimal operational effectiveness to maximize profits and increasing NOI.
Executive Director
All American Assisted Living (Assisted Living and Memory Care)
Wareham, MA
04.2020 - 02.2024
- Oversee the day-to-day operation and management of a 112-apartment community ensuring compliance with healthcare, state and federal regulations and quality standards. Demonstrate the ability to identify and build relationships within the local area that drives business into the community thereby maximizing top-line revenue growth. Ensure the community has an effective external business development strategy. Functional knowledge of all operating programs including sales and marketing, event management, memory care, clinical, dining and social programs
- Led strategic initiatives to enhance resident care services and improve overall satisfaction.
- Analyzed operational data to identify trends, driving continuous improvement in service offerings.
- Managed budgets, optimizing resource allocation for operational efficiency and cost reduction.
- Fostered a culture of teamwork through effective communication and conflict resolution among staff.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Business Operations & Trade Show Manager
Seamless Marine, Inc
New Bedford, MA
09.2017 - 04.2020
- Bookkeeping (accounts payable and receivables), human resources, payroll reporting, creating and implementing Health and Safety policies and plans, managing supply chain logistics, trade show and offsite event coordination and management, maintaining DOT regulation compliance, developing and maintaining professional relationships and assessing ongoing operations to create initiatives for continuous process improvement.
- This business closed down unexpectedly when the owner experienced serious health complications. I oversee the closing and acquisition of the business, property and equipment.
Event Manager
Savvy Entertainment
International
01.2017 - 10.2018
- TEMPORARY - FREELANCE CONTRACT
- My time spent with Savvy Entertainment was short and honed in on my budgetary and event management skills. I handled everything from government, vendor and staff contracts, sponsorship initiatives, site investigations, and communications with an executive committee to planning and organize all aspects for international multi stop Hydroflight events. My responsibilities also included organizing all food and beverage services, oversee bar operations, soliciting feedback from partners, stakeholders, riders and viewers and assessing event success. I oversaw global product development and partner relationships, with the goal of enabling footprint expansion into new markets
- I withdraw from this contract after our Australia stop.
Owner/Operator
Coconut Rockets (Hydroflight)
Bermuda
04.2015 - 09.2017
General Manager of Operations (Including On and Off Site Events)
Bermuda Tug & Salvage - Calico Jack's Floating Bar
Bermuda
03.2014 - 09.2017
- During my time with Bermuda Tug & Salvage I was a jack-of-all-trades. I signed on with the purchase of an old ferry with the intention of retrofitting the ferry as a pirate ship to operate as a tourist destination. I was in charge of everything from concept to completion. Once the staff was hired and trained, we quickly added business models to that of a nightclub and charter boat. I was able to put my past event management experience to work as well as human resource, employee relations, training, book keeping, budgeting and day-to-day operation skillss. One year after the successful change, I was able to launch a complementary souvenir addition called The Jack Shack. In addition to the day-to-day operations I was also responsible for the negotiation and design of the souvenirs sold and management of on site and off site events. We hosted on site events with a capacity of 200.
Coach & Paraprofessional
Upper Cape Cod Regional Voc. Tech. High School
Bourne, Massachusetts
09.2007 - 05.2012
Education
MBA -
University of Massachusetts - Dartmouth
North Dartmouth, MA09-2026
Bachelor of Science - Public Health Education & School Health Education
Bridgewater State University
Bridgewater, MA05.2012
Skills
- Business Development, Operational Efficiency & Human Resources
- Sales, Marketing and Advertising
- Financial Acumen, Budgeting and Reporting
- Revenue Growth
- AR/AP, Financial Reporting and Reconciliations
- Talent development, innovation management and inspirational leadership
- Contract Negotiations and Logistics Management
- Stakeholder Relations
- Strategic planning, execution and cross-functional coordination
- Competitive Analysis, Strategic Visioning and Quality Assurance
- Crisis Management
- Corporate Governance
- Mergers and Acquisitions
Accomplishments
- Achieved over 90% occupancy in the New England Portfolio.
- Increase Profits Margins by 12 - 28%
- Implemented Cultural Initiatives that lead to a 18% decrease in turnover rate.
Affiliations
- New Life South Coast, 2024 - Current
Production and Media Team and Design and Events Team
- Member and Transcriber, Wareham Council on Aging, 2022 - Current
- Member, Society of Human Resource Management (SHRM), 2019 to Current
- Mentor, Big Brothers and Big Sisters, 2018 to Current
- Event Manager, Select Sites Group, 2014 to 2017
- Executive Committee, Bermuda Agricultural Exhibition, 2015 to 2016
- Health Liaison, Bermuda Heart Foundation, 2012 to 2014
- Executive Secretary, Upper Cape Tech Athletic Association, 2010 to 2012
Certification
- Certified Dementia Practioner, CDP
Interests
Timeline
Regional Director of Operations of New England
Kaplan Development Group (Senior Living Portfolio)
01.2025 - Current
Area Director of Operations of Massachusetts
Kaplan Development Group (Senior Living Portfolio)
03.2024 - 01.2025
Executive Director
All American Assisted Living (Assisted Living and Memory Care)
04.2020 - 02.2024
Business Operations & Trade Show Manager
Seamless Marine, Inc
09.2017 - 04.2020
Event Manager
Savvy Entertainment
01.2017 - 10.2018
Owner/Operator
Coconut Rockets (Hydroflight)
04.2015 - 09.2017
General Manager of Operations (Including On and Off Site Events)
Bermuda Tug & Salvage - Calico Jack's Floating Bar
03.2014 - 09.2017
Coach & Paraprofessional
Upper Cape Cod Regional Voc. Tech. High School
09.2007 - 05.2012
MBA -
University of Massachusetts - Dartmouth
Bachelor of Science - Public Health Education & School Health Education
Bridgewater State University