Joe Kreischer
General Management; Business Operations, Sales & Service Manager
Dandridge,TN
Summary
The deal job environment is one where problems get solved. It also expects great customer service. Growth and results are always critical. The focus on goal achievement must be high.
Overview
38
38
years of professional experience
7
7
years of post-secondary education
Work History
Area Manager II
Amazon
Glen Burnie, MD
04.2021 - 10.2021
- Managed, supported and coached teams of 75+ Amazon associates.
- Supported recognition programs for top performers.
- Key responsibilities to work with senior managers to establish and maintain quality control and production standards.
- Worked flexible hours; night, weekend, and holiday shifts.
General Manager
Van Dyne Crotty
Orlando, FL
01.2000 - 05.2021
- Multiple Relocations - Fort Wayne, IN -> Charleston, SC -> Louisville, KY -> Orlando, FL.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed unique employee recognition program which boosted productivity and improved morale. Lowered turnover by 28%.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Full P/L Responsibilities (est. $5m annually)
Production Manager
UniFirst Corporation
Landover, MD
03.2016 - 03.2021
- Assessed manufacturing processes and made improvements to increase productivity.
- Resolved issues quickly to maintain productivity goals. Increased output by 22.6% year/year.
- Revitalized operational processes in order to successfully control turnover and waste, enhance output and boost overall quality. Improved ranking from 74/89 to 14/89 in 36 months.
- Implemented quality improvement changes to minimize product defect rates.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels. Lead Manager for all ISO 9001:2015 outputs, audits, and reviews.
Branch Manager
UniFirst Corporation
Knoxville, TN
01.2013 - 03.2016
- Overall responsibility for all service and sales operations with full P/L planning and budgeting. (est. $5.5m / annually)
- Boosted branch sales by developing and deepening customer loyalty through intensified quality programs. Business to Business Account Hunting.
- Assessed employee performance and developed improvement plans.
- 10 Service Drivers / 8 Sales Professionals / 2 Office & Administration.
Sales Manager / Service Manager
UniFirst Corporation
Tampa, FL
05.2005 - 05.2013
- Accomplished financial objectives by preparing budgets, forecasting requirements, evaluating vendor costs, and analyzing variances using Microsoft Excel, Pivot Tables, Custom CRM.
- Identified opportunities for growth of Tampa, FL market and worked directly with sales teams to reach sales goal.
- Increased customer retention by 5% to a high of 94.5% yr / yr.
- Identified opportunities and grew new business through a consistent approach of phone calls, cold calls, set appointments, and professional presentations.
- Led all sales strategy & initiatives to maximize sales of Green Clean restroom and facility service cleaning. Annual revenue increase of 250k.
Education
MBA - Business Administration And Management
University of Maryland - College Park
College Park, MD 06.2017 - 06.2019
Bachelor of Science - Human Resources Training & Development
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN 01.1995 - 06.2000
Skills
Leadership
Business Planning
Controlling Costs
Goals and Performance Management
Relationship Building
Business Development & Sales
Sales Process
Positive and Upbeat
P/L Financial Management
Additional Information
Volunteer Activities: Operation Enduring Warrior, 501.3c
Job Title: Team Athlete, Retail Manager, Vice President of Logistics
- Operation Enduring Warrior (OEW) was created with a mission is to honor, empower, and motivate our nation’s wounded military and law enforcement veterans through physical, mental and emotional rehabilitation. OEW is a 100% volunteer-run organization.
Military Service
US Marine Corps - Camp Pendleton, CA
Job Title: , Sergeant, Lead Scout Training Instructor, Infantryman, Vehicle Crewman, Machine Gunner, Parachutist
- Honorable Discharge, with Multiple Meritorious Awards
- 3x Accelerated Meritorious Promotions (LCpl, Cpl, Sgt)
- Combat Action Ribbon Award, Navy Achievement Medal, 2x Good Conduct Medal, Southwest Service Medal, Kuwait Liberation Medal
- Operation Desert Shield / Storm (1990 - 1991)
Schools Attended: US Army Airborne Course, Infantry Squad Leadership Course, Mountain Warfare Winter Course, Light Armored Vehicle Crewman Course, Close Quarters Battle & Hostage Rescue Training Course, Marine Combat Training, Rope and Rappel Master Course.
Accomplishments
Leadership Experience
I have 20+ years of progressive leadership roles that allowed me to develop my strengths through diverse and challenging experiences. These habits and traits were forged over several years of life’s most difficult challenges. I’m always working toward the overall mission; focus on goal achievement is always high.
Timeline
Area Manager II
Amazon
04.2021 - 10.2021
MBA - Business Administration And Management
University of Maryland - College Park
06.2017 - 06.2019
Production Manager
UniFirst Corporation
03.2016 - 03.2021
Branch Manager
UniFirst Corporation
01.2013 - 03.2016
Sales Manager / Service Manager
UniFirst Corporation
05.2005 - 05.2013
General Manager
Van Dyne Crotty
01.2000 - 05.2021
Bachelor of Science - Human Resources Training & Development
Indiana University - Purdue University Fort Wayne
01.1995 - 06.2000