Victoria Akinola
Waldorf,MD
Summary
Results-driven and process-oriented manager with over six years of experience in performing management functions such as planning, scheduling, organizing, and tracking processes, ensuring the feasibility of each project. History of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale to all-time bests.
Overview
11
11
years of professional experience
Work History
Area Manager II
Amazon
07.2025 - Current
- Lead Return to Station (RTS) operations, overseeing post-delivery workflows including package returns, reprocessing, and redistribution to maintain delivery efficiency.
- Directly manager 6 hourly associates, providing employee performance coaching, feedback and development support.
- Execute daily operational and labor plans while ensuring compliance with safety, quality and operational standards.
- Monitor productivity, attendance and quality metrics; analyze trends and implement corrective actions to improve performance.
- Collaborate with cross-functional teams to resolve operational barriers and improve workflow efficiency.
- Conduct daily briefings, one-on-one meetings, and shift handoffs to maintain operational continuity.
Area Manager II
Amazon
12.2024 - 07.2025
- Managed Inbound Stow operations in a high-volume fulfillment environment.
- Led and developed 22 hourly associates, driving performance, engagement, and accountability.
- Coordinated with Receive team to ensure accurate inventory flow and timely processing.
- Implemented and maintained safety protocols, ensuring adherence to safety standards, and upholding quality control measures.
- Monitored and tracked key metrics related to productivity, attendance, and overall team performance, identifying areas for improvement.
- Conducted individual and group meetings with area team members regularly to establish goals, review performance, and provide organized communications.
Operations Manager
VASTEC
05.2023 - 01.2024
- Responsible to run the day-to-day operations in our Alexandria VA Office, having direct line responsibility for all operational and production teams, ensuring the establishment, standardization and execution of all projects being led out of the VA office. This includes all operational work plans, schedules, production, and associated metrics.
- Management oversight for all operational service areas, including digitization and document conversion, production, records management, warehouse and logistics, and facilities management.
- Works cooperatively with management and business development to support customer engagement processes, conduct customer discovery meetings, and properly qualify and scope work.
- Establish and maintain standard operating procedures and processes to ensure on time, on budget, and quality work products to meeting and exceed customer expectations. Arranges schedules and regulates flow of work within or between organizational units or businesses.
- Checks master schedule and work orders, establishes priorities, and changes schedule according to projects, work order specifications, established priorities, and availability or capability of workers, parts, materials, machines, and equipment.
- Create a positive, productive work environment, centered around operational excellence and continuous improvement, focusing efforts on efficiency and quality results. Manage all operational personnel, including production staff, team leads, records management and logistics resources.
Electronic Benefits Transfer (EBT) Program Manager
United Planning Organization
11.2019 - 05.2022
- Oversaw the operational aspects of the Electronic Benefits Transfer Cards (EBT) Program and was responsible for leading, organizing, budgeting and managing staff.
- Led a team of 6 program professionals and managed 2 center locations. Assessed staff productivity, reviewed staff performance and addressed employee relations issues. Interviewed, hired, and managed onboarding and training for new employees.
- Streamlined processes and procedures for optimal program efficiency and productivity. Identified areas of continuous improvement for performance efficiencies. Reduced the amount of audit findings by 30% by implementing a quality improvement plan.
- Monitored and reviewed paperwork to ensure accuracy and compliance. Was responsible for accurate and timely submission of program reports and audit responses.
- Managed and maintained system integrity to ensure that customers are processed in accordance with established policies, procedures, rules and regulation.
- Maintained EBT files, status logs, and daily reports of cards issued to customers. Managed and track stock use, forms, and other tools necessary for effective operation. Maintained all documentation required regarding card distribution.
- Maintained program integrity to ensure compliance with DC Department of Human Services regulations.
- Assessed internal control procedures and compliance readiness to ensure compliance with contract requirements.
Hospital Operations Manager
Universal Hospital Services
05.2017 - 05.2019
- Managed and oversaw all services contracted by hospital by providing exceptional customer service and quality.
- Managed the daily operation of a hospital-based Asset360 program, which included managing the customer relationship and supervising employees.
- Managed and maximized equipment utilization, inventory and supplies and participated in revenue growth activities to achieve the short and medium-term financial and operating objectives.
- Participated and collaborated with hospital committees, weekly, to discuss and provide feedback regarding monthly and quarterly objectives, goals, and events within the program. The committees included Infection Control, Quality Control, Product Evaluation, Safety and Security.
- Ensured accurate documentation for billing and regulatory compliance. Prepared and processed billing for submission to regional office.
- Increased productivity by 35% within the first 120 days in my role as Manager by holding employee’s accountable, holding regular staff meetings, and streamlining processes.
Unit Manager
Waffle House
02.2015 - 03.2017
- Chiefly responsible for effectively managing restaurant operations, budget, quality and inventory control, staffing, complaint resolution, customer service, and sanitation.
- Created and implemented a marketing plan that drove profitability sales to 10% growth from the previous year.
- Spearheaded weekly status meetings to communicate revenue and growth to District Management Team.
- Managed all fiduciary responsibilities such as: conducting cash audits, P & L evaluations, account receivables and payable management, and payroll processing and payout.
- Optimized profits by evaluating inventory and monitoring food and beverage consumption and assessing labor costs and productivity of staff daily.
- Actively hired and trained restaurant staff to ensure consistent and quality service to restaurant guest.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Ensured restaurant is compliant with company, local, and federal standards and regulatory health and safety regulations.
Education
Bachelor of Science - Business Administration
Bowie State University
Bowie, MDSkills
- Strategic Planning
- Process Management
- Organization
- Business Process Improvement
- Documentation Review
- Leadership
- Reporting
- Scheduling
- Budgeting
- Quality Control
- MS Office
- SharePoint
Timeline
Area Manager II
Amazon
07.2025 - Current
Area Manager II
Amazon
12.2024 - 07.2025
Operations Manager
VASTEC
05.2023 - 01.2024
Electronic Benefits Transfer (EBT) Program Manager
United Planning Organization
11.2019 - 05.2022
Hospital Operations Manager
Universal Hospital Services
05.2017 - 05.2019
Unit Manager
Waffle House
02.2015 - 03.2017
Bachelor of Science - Business Administration
Bowie State University