Joe Macke, CCM
Cave Creek,AZ
Summary
Results-focused professional offering 10+ years of progressive leadership experience. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive growth and member satisfaction. A highly motivated club management professional with working experience for Desert Mountain Club, The Olympic Club, Four Seasons Hotels and Resorts, and The Ritz-Carlton. Versatile skill set with experience in Leadership, customer service, events, and sales in Food and Beverage operations.
Overview
11
11
years of professional experience
Work History
Assistant Director of Club Operations
Desert Mountain Club
2023.06 - Current
- Leader of a diverse Food and Beverage operation that surpasses $18 million in annual revenue
- Leader of a dynamic Team of Club professionals which includes 7 Clubhouse Managers, 10 Assistant Clubhouse Managers, 8 Food and Beverage Supervisors, and over 150 front line teammates
- Oversight of operations within 7 Clubhouses, which are home to 10 a la carte venues with a variety of themes and styles of service and accounting for over 80% of annual F&B revenue
- Oversight of a Catering Department which produces over $3 million of revenue in Club and private banquet events ran by an Events Team of 4 Catering Professionals including a Director of Catering, 2 Catering Managers, and an Events Coordinator
- Leader of a Concierge Department whose sole focus is providing a variety of Member Services including dining reservations, event registration, and outside vendor sourcing for in-home services
- Partnered with Senior Leadership Team on a $20 million capital project to rebuild our Renegade Clubhouse. Project included successful opening of a 200 seat a la cate restaurant, open to 3 meal periods 6 days a week
- Partner with Club Operations Leadership Team on Desert Mountain's Internship Program, which became CMAA Verified in 2022
- Implemented a Leadership Development program which entailed monthly agenda driven meetings with the purpose of education and development of mid-level management
Clubhouse Manager
Desert Mountain Club
2020.05 - 2023.06
- Apart of a dynamic Leadership Team who run one of the largest private clubs in the world, which is home to over 5,000 members, 7 golf courses, while operating a budget that surpasses $100 million in annual revenue
- Managed the Cochise-Geronimo Clubhouse, home to two 18 hole golf courses and a 65,000 sq ft. Clubhouse
- In charge of a la carte operations which include three separate dining outlets as well as all on-course F&B offerings
- Led Desert Mountain's Banquet operations which produce over 50 Member events annually as well as all private and catered events that generate over $3 million in annual revenue
- Implemented a Food and Beverage Training Program that was adapted Club-wide and had impacted over 150 Team Members
- Successfully managed large events that include a Men's Member/Guest golf tournament for over 700 golfers playing on three golf courses as well as our Spring and Fall Bash events for over 1500 Members
Director of Dining and Banquets
The Olympic Club
2017.02 - 2020.05
- Managed a 250,000 square foot clubhouse, with 18 hotel rooms, fitness space, banquet event space, and 3 member dining outlets for over 11,000 members
- Head of the food and beverage department which generates $7 million a year in gross revenue, 65% from a la carte and 35% from banquets
- Led a banquet operation that produces more than 500 events annually
- Managed operations that include a sports shop retail outlet, barbershop, spa and massage facility, front desk and an 18 room hotel
- Introduced an annual staff training program that consists of 8 hours of hands-on training over the course of 6 weeks
- Introduced an internship program for aspiring club managers. Hired and managed a team of 50+ employees, including 4 assistant managers
- Partnership with Local 2 Hospitality Union
- Led food and beverage capital expenditure projects, including a $2 million cafe renovation
- Frequently assisted with operations at Lakeside Clubhouse including golf tournaments, member events, private parties, and a la carte
Bar and Restaurant Manager
Loews Regency Hotel
2015.12 - 2017.02
- Department lead for 25 employees in a 155 room luxury hotel
- Lowered the cost of labor by 10% and lowered the cost of beverage from 30% to 22% within the first 6 months of employment through diligent business practices
- Led the team that was accredited to the #1 Food and Beverage Team in the company in terms of guest satisfaction
Room Service Manager
Four Seasons Hotel
2014.12 - 2015.12
- Led Room Service operations with a team of 35 employees, 277 rooms, and 122 residential units
- Maximized department profitability with a 7% increase in revenue in 2015
- Responsible for a 10% increase in the guest satisfaction score, Medallia, moving the 12 month average from 65% to 75%
Assistant Food And Beverage Manager
Four Seasons Hotel San Francisco
2013.11 - 2014.12
- Assisted the overall food and beverage operation with focus on a la carte and bar
- Created a customized amenity program that provided a unique experience for each guest
- Worked hands-on with hotel's internship program. Guiding and developing young hospitality students.
Food And Beverage Supervisor
Marina del Rey Marriott
2013.01 - 2013.11
- Supervised food and beverage operations of four different outlets with over 40 employees; Stones Restaurant, In-room dinning, the Lobby Bar, and GLOW cocktail lounge
- Assisted management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
- Event planning; worked with clients to schedule various events regarding pricing, staffing, time and location
- Active member on the Breakthrough Leadership Team; focusing on WIG's for each department
Education
Bachelor of Science - Economics
California State University Chico
Chico, CA2010
Skills
- Certified Club Manager
- Union organized staff management
- Leads by example
- Communication skills
- Budgets and capital expenditures
- Exceptional interpersonal skills
- Complex problem solving
- Innovative thinker
Timeline
Assistant Director of Club Operations
Desert Mountain Club
2023.06 - Current
Clubhouse Manager
Desert Mountain Club
2020.05 - 2023.06
Director of Dining and Banquets
The Olympic Club
2017.02 - 2020.05
Bar and Restaurant Manager
Loews Regency Hotel
2015.12 - 2017.02
Room Service Manager
Four Seasons Hotel
2014.12 - 2015.12
Assistant Food And Beverage Manager
Four Seasons Hotel San Francisco
2013.11 - 2014.12
Food And Beverage Supervisor
Marina del Rey Marriott
2013.01 - 2013.11
Bachelor of Science - Economics
California State University Chico
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