Joe Mai
El Monte,USA
Summary
Dynamic professional with a proven track record at Sam’s Club, excelling in safety compliance and member service. Skilled in equipment maintenance and effective communication, I foster team collaboration and resolve conflicts efficiently. Committed to enhancing operational efficiency while ensuring a secure environment, I consistently deliver exceptional service and support to members.
Overview
10
10
years of professional experience
Work History
Gas Attendant
Sam’s Club
El Monte, CA
01.2023 - Current
- Uphold gas station compliance with OSHA regulations and company policies by managing fuel deliveries, maintaining cleanliness, organizing supplies, assessing damages, and guaranteeing a safe work environment.
- Collaborates with fuel representatives to communicate comprehensive, precise, and current information regarding fuel deliveries, fuel capacity, and maintenance control.
- Completes annual safety certification for fire hazards, emergency protocols, member, and company welfare.
- Manage and sustain gas station equipment while delivering products and services to members following company policies and procedures.
- Confirms regulatory documents and procedures completion with precision.
- Trained new attendants on safety protocols and operational procedures.
- Collaborated with team members to maintain a safe working environment.
- Maintained fuel pump operation and ensured cleanliness of service area.
- Monitored fuel pumps for proper functioning throughout shift.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Followed all safety protocols set forth by the company during emergency situations.
- Assisted customers with car problems such as jump-starting batteries or changing tires.
- Reported any suspicious activities or persons to management immediately.
Member Frontline
Sam’s Club
El Monte, CA
01.2018 - 01.2023
- Demonstrated expertise in membership types and programs to assist current and prospective members with account decisions, advance membership levels, encourage renewals, communicate credit card options, and promote Sam's Club products and services.
- Enhance member service by greeting members, evaluating member needs, guiding purchasing decisions, locating merchandise, resolving member issues and concerns, while ensuring a secure shopping environment.
- Assisted members with product inquiries and locating items in-store.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Trained new associates on store policies and customer service standards.
- Performed daily opening and closing procedures for the store.
- Facilitating the loading and unloading of materials and goods up to and exceeding 25 lbs.
- Experienced with warehouse equipment critical to daily operational functions.
- Streamlined member experience by ensuring reliable and accurate money transfers.
- Communicated effectively with other members of the team.
- Developed strong customer relationships to encourage repeat business.
Tutor
Adaptive Learning LLC
, CA
01.2016 - 06.2016
- Tutored students across a broad academic spectrum, from elementary to college-level curricula.
- Developed individualized lesson plans to meet diverse student needs.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Designed comfortable tutoring environment conducive to learning.
- Developed lesson plans tailored to the needs of each student.
- Monitored student performance on assignments and assessments throughout the year.
- Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.
- Implemented time management and organizational strategies to help students manage their study schedules.
- Explained tutoring services and booked tutoring appointments.
- Administer forms pertinent to timekeeping and school district compliance.
Education
High School Diploma -
Arryo High School
El Monte, CA06-2011
Some College (No Degree) - Nursing
Rio Hondo College
Whittier, CASkills
- Flexible schedule
- Time management
- Computer proficiency
- Operational warehouse machinery
- Effective communication
- Scanning, copying, and faxing
- Safety certified
- Regulatory documentation
- Emergency response
- Equipment maintenance
- OSHA compliance
- Team collaboration
- Able to lift 25 lbs
- Conflict resolution
- Data entry
- Alpha, numerical, and Dewey Decimal filing
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
References
Kenny Gonzalez, Assistant Manager, 562-881-2293
Timeline
Gas Attendant
Sam’s Club
01.2023 - Current
Member Frontline
Sam’s Club
01.2018 - 01.2023
Tutor
Adaptive Learning LLC
01.2016 - 06.2016
High School Diploma -
Arryo High School
Some College (No Degree) - Nursing
Rio Hondo College