Joseph Marcucci
Universal City
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
24
24
years of professional experience
Work History
Owner
First-SIP
San Antonio
01.2009 - 05.2023
Managed Services Business
Used Kaseya and Ninja RMM to support smb clients in the South Texas region.
As the principle I was top level support for marketing, proposals, design and deployment of networks supporting these businesses.
After this process I provided support for these businesses indirectly day to day by being the recipient of escalated tickets for resolution.
Direct contact with customers were on a 90 scheduled review and whenever clients requested.
Owner
JNC Group
San Antonio
01.1999 - 05.2009
Same as previous duties at First SIP, but network management wasn't automated with an msp platform.
Provided all support to clients including phone/remote and onsite service.
Performed upgrades and new implementations to existing infrastructure.
Products included software and hardware, including Microsoft server technologies, windows desktop, backup and disaster recovery solutions. Also supported whatever proprietary software solutions that were required for each particular client.
Education
MCP, MCT, MCSE - Microsoft Curriculum
Microsoft Certifications
San Antonio, Texas05-1999
Skills
- Network management
- Technical support
- Client relationship management
- Project management
Timeline
Owner
First-SIP
01.2009 - 05.2023
Owner
JNC Group
01.1999 - 05.2009
MCP, MCT, MCSE - Microsoft Curriculum
Microsoft Certifications