Joe Martinez
Long Beach,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
Manager
& Waffles
Long Beach, CA
05.2025 - Current
- Oversaw daily operations to ensure high-quality service and product consistency.
- Developed employee training programs to enhance team performance and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for service improvement and menu innovation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Financial Planner
New York Life
888 San Clemente Dr
08.2023 - 03.2025
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
- Coached and advised clients in business plans and processes to achieve profit objectives.
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Developed recommendations specific to client's financial situation on variety of topics.
Server
Eddie V's Prime Seafood
El Segundo, CA
09.2022 - 12.2023
- Cultivated warm relationships with regular guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently requested to serve private events and VIP guests.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals and walk-in business.
Server Shift Leader, Banquet Server and Trainer
Chart House
07.2021 - 09.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Server
Woodranch BBQ & Grill
07.2018 - 07.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Server and Bartender
Casa Moreno
04.2015 - 07.2018
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Communications
California State Polytechnic University, Pomona
Pomona, CA05-2020
Associate of Arts - CommunicationStudies
Citrus College
Glendora, CA12-2017
Skills
- EQ
- Customer Service
- Event Organization
- Relationship Development
- Team Management
- Staff Training
- Conflict and Complaint Resolution
- Guest Relations Management
- Staff Supervision
- Detail-Oriented
- Time Management
- Food Safety Standards
- Order Accuracy and Delivery
- Service-Oriented
- Upselling and Cross Selling
Timeline
Manager
& Waffles
05.2025 - Current
Financial Planner
New York Life
08.2023 - 03.2025
Server
Eddie V's Prime Seafood
09.2022 - 12.2023
Server Shift Leader, Banquet Server and Trainer
Chart House
07.2021 - 09.2022
Server
Woodranch BBQ & Grill
07.2018 - 07.2021
Server and Bartender
Casa Moreno
04.2015 - 07.2018
Associate of Arts - CommunicationStudies
Citrus College
Bachelor of Science - Communications
California State Polytechnic University, Pomona