Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joe Motta

Joe Motta

Round Rock,Texas

Summary

Strong dedication for helping borrowers and consumers for the last 6 years in helping choose the best route on managing finances to meet due dates and deadlines, advising them on knowledge and strategies that fit needs best.

Overview

7
7
years of professional experience

Work History

Call Center Advisor

Trellis Company
10.2018 - 04.2023
  • Responded to a large number of calls related to student loans and service inquiries, collecting, filing unemployment claims and advising borrowers on student loan education and programs.
  • Completed contracts with Credit Adjustments Incorporated, Texas Workforce Commission, Waypoint Resource Group, and Oklahoma Student Loan Authority.
  • Became a mentor to educate all new employees about company policies and procedures.
  • Responded proactively and positively to rapid change.

Supervisor/Team Leader

Oakridge Ministries (Non-Profit)
12.2017 - 12.2018
  • Coaching individuals to meet all standards required throughout the weeks in order to obtain residency
  • Obtain random tests for chemical and alcohol dependency.

Collection Specialist

Gila LLC
05.2017 - 06.2018
  • Following all FDCPA, FCRA, TCPA, HIPAA regulations
  • Maintained proper documentation of discussions with consumers.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Mail Clerk/Mail Handler

Xerox
10.2016 - 04.2017
  • Disconnect welfare/ Child care cards and make sure they are properly shredded and disposed.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Education

High School Diploma -

Vista Ridge High School
Cedar Park, TX
05.2010

Skills

  • Interpersonal Skills
  • Prioritization and Organizational Skills
  • Analytical Reasoning/ Attention to Detail
  • Proficiency with Microsoft Office Suite
  • Time Management
  • Confidentiality and Protected Information

Timeline

Call Center Advisor

Trellis Company
10.2018 - 04.2023

Supervisor/Team Leader

Oakridge Ministries (Non-Profit)
12.2017 - 12.2018

Collection Specialist

Gila LLC
05.2017 - 06.2018

Mail Clerk/Mail Handler

Xerox
10.2016 - 04.2017

High School Diploma -

Vista Ridge High School

Similar Profiles

CREATE PROFILE
Joe Motta