Joe Ostendorf
Georgetown,KY
Summary
Management experience with the ability to work efficiently and effectively to bring in new business while managing current customers.
Overview
9
9
years of professional experience
Work History
Branch Manager
Professional Financial Services
04.2022 - Current
- Examined customer loan applications for loan approvals and denials.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Assistant Manager
Professional Financial Services
08.2019 - Current
- Review and buy loan applications to increase chances for profit within the branch.
- Oversee the collecting of delinquent accounts including managing repossessions.
- Build relationships with dealerships in order to bring additional business into the branch
Customer Service Representative
Professional Financial Services
10.2018 - 07.2019
- Answered constant flow of customer calls with minimal wait times.
- Worked with customers for creative solutions to catch up and stay on track with payments.
Technical Support Representative
The Reynolds and Reynolds Company
02.2016 - 10.2018
- Provided on-call support for critical issues.
- Researched, troubleshot and resolved complex problems independently.
Education
Bachelor of Science - Sport Management
Bowling Green State University
Bowling Green, OH2015
Skills
- Fast learner
- Skilled multi-tasker
- Analytical and critical thinker
- Client relationship management
Timeline
Branch Manager
Professional Financial Services
04.2022 - Current
Assistant Manager
Professional Financial Services
08.2019 - Current
Customer Service Representative
Professional Financial Services
10.2018 - 07.2019
Technical Support Representative
The Reynolds and Reynolds Company
02.2016 - 10.2018
Bachelor of Science - Sport Management
Bowling Green State University
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