Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joe Pulomena
Open To Work
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Joe Pulomena

Collingswood,NJ

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Interpreting ManagerClient Success Team LeadDirector, Interpretation ServicesCustomer Success ManagerClient Success Manager

Work Type

Full TimeConsulting

Location Preference

On-SiteRemoteHybrid
Location: Collingswood, NJ, USPhiladelphia, PA
Open to relocation: No

Important To Me

Company CultureHealthcare benefitsCareer advancementPaid time offWork-life balanceWork from home option

Summary

Results-driven management professional with proven ability to lead customer success and operations teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence.

After taking a 2 year career break to be primary caretaker for a sick family member, I'm looking to jumpstart my career with improved clarity on where I can immediately add value.

Overview

8
8
years of professional experience

Work History

Interpreting Manager

Geneva Worldwide
05.2023 - 12.2023
  • Supervised and supported 6 operations coordinators across all customer projects and orders
  • Developed department policies and procedures to streamline team workflows
  • Managed advanced client projects and strategic partnerships to increase department revenue and reach
  • Analyzed and delivered reports to upper management, manipulating data to understand how to increase revenue and productivity
  • Supervised all customer escalations, solving key issues and roadblocks making sure customers were retained and growing year-to-year
  • Remote

Client Success Team Lead

KUDO
07.2020 - 08.2022
  • Supervised and supported 4 Client Success Managers throughout the full customer life-cycle for our diverse client base
  • Served as the manager for the Client Success - Americas team while also balancing the workload of an individual contributor
  • Laid the foundation for future team members as the first CSM hired at KUDO by forming the initial framework for playbooks, client onboarding presentations and team resources
  • Led weekly, monthly, and quarterly meetings to successfully retain and renew existing business, mitigating churn
  • Managed all renewal cycles and upsell/cross-sell opportunities within a personal portfolio of 35 clients
  • Remote

Director, Interpretation Services

Welocalize
New York, NY
08.2015 - 05.2019
  • Pioneered the structure and deployment of Welocalize's interpretation service offering
  • Accomplished an average service line revenue growth rate of 85% per year over the course of 4 years
  • Formed and directed various teams of project managers, talent coordinators, outsourced interpreters and sales professionals
  • Managed all project management, supply chain vendor management, account management, and marketing efforts for the department

Education

BS - International Business

Messiah College
Mechanicsburg, PA
06-2014

Skills

  • Project Management
  • Salesforce
  • Account Management
  • Product Implementation
  • Monday
  • Totango
  • HubSpot
  • Customer Onboarding/Training
  • Microsoft Application Suite
  • CRM & Customer Success
  • B2B Service Delivery
  • Relationship Management

Languages

English
Native or Bilingual

Timeline

Interpreting Manager

Geneva Worldwide
05.2023 - 12.2023

Client Success Team Lead

KUDO
07.2020 - 08.2022

Director, Interpretation Services

Welocalize
08.2015 - 05.2019

BS - International Business

Messiah College

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