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Proven to enhance operational efficiency and customer satisfaction, I leveraged problem-solving abilities and equipment operation skills at MC Maintenance. My adaptability and dedication to quality control led to a 30% reduction in maintenance response times, showcasing my commitment to excellence and ability to drive results through effective teamwork and technical proficiency.

Hardworking Inventory Specialist bringing 16 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Efficient billing professional with 4 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Responsible candidate eager to leverage knowledge of accounting principles and financial regulations. Skilled in Microsoft Excel with keen eye for accuracy. Proficient in data entry, invoice processing and reconciling accounts.

Accomplished CNC Machinist with extensive experience at NORTAC Defence, specializing in precision machining and quality control. Proven ability to enhance production efficiency through effective teamwork and problem-solving. Skilled in CNC programming and machine operation, consistently delivering high-quality components while adhering to safety protocols. I use what I learned in the mines and try to apply that kind of safety in the shop every day cause I’ve seen my buddies killed in front of me in the mines That’s not fun. I am a CNC an manual machinist and I have the degree to back it up. I’m not trying to sound like a I know it all are smart, but I work with people every day. They call stuff machines and all they can do is push a button no schooling no nothingbut I work with a lot of people that call themselves machinistand all they do is push abutton and I say they’re machinist, but they have no background in machine shop whatsoever then was something messed up. They come to me. It won’t me to come over and fix it and they’re machinist!!!!!!!

Professional and results-driven Software Testing Lead with 7 years of experience in manual testing. Certified ISTQB Professional with a proven track record of optimizing systems and processes, conducting thorough requirement gathering, and documenting effectively. Skilled in business process analysis, project management, and facilitating cross-functional collaboration. I am seeking a Test Engineer position to leverage my expertise and drive success in project outcomes.
Project 1: Microsoft CRM (customer relationship management) Dynamics 365 Role: Manual Testing Lead Project Description: Microsoft Dynamics CRM allows business an easy information tracking & sharing to ensure that each interaction with a customer is meaningful, Productive, and effective. Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft, focusing on enhancing customer relationships for any organization. Roles & Responsibilities: Analyzing user stories as per requirement and designing Test cases, Test plans and Test suits accordingly Performing Functional, Regression and E2E (end to end) testing. Testing Dynamics 365 application on Windows (Chrome, Edge, Mozilla Firefox). Logging the defects and tracking the defects till closure. Coordinating on troubleshooting problems with development team Daily/Weekly/Monthly test report preparation using Power BI (Business Insights) Tool and Reporting the status For Timely completion of the Task. Coaching /mentoring & allocation of work to Team Members. Providing Technical guidance and qualitative/constructive feedback to the team members. Project 2: British Telecom (BT) Role: Manual Tester Project Description: British Telecom (BT) is the major provider of telecommunications networks and services in the UK (United Kingdom). With over 1 million customers, BT Business handles the diverse communications needstelephone, broadband, fiber security, cloud, etc. BT is the largest provider of fixed-line, broadband and mobile services in the UK. Roles & Responsibilities: Analyzing Requirements and then Designing and Executing Test Cases at various levels of Testing accordingly. Creating, Maintaining, and Reviewing various test artifacts like Test Cases, Test Scenarios, Test Plan, Automation Scripts, Defect Reports, etc. Performing all kinds of Testing Required for the projects like Functional Testing, Integration Testing, Regression Testing, Browser Compatibility Testing, Sanity Testing, Ad hoc Testing, Performance Testing, etc. Working with Developers to resolve and fix the issues found during Testing. Training and mentoring new team members for Project/Domain/QA Knowledge as and when required. Involved in various meetings done for Project (For Example, Sprint Grooming, Sprint Planning, Retrospective Meeting, Project Road map Meeting, etc). Previous Project: British Telecom (BT) Role: Customer Support Lead Project Description: British Telecom (BT) is the major provider of telecommunications networks and services in the UK. With over 1 million customers, BT Business handles the diverse communications needstelephone, broadband, fiber security, cloud, etc. BT is the largest provider of fixed- line, broadband and mobile services in the UK. Roles & Responsibilities: Worked as a Techno-Business Analyst with good understanding on the technical, functional, and business in Network Plan & Build. Conducted comprehensive analysis of business processes and systems within the telecommunication domain. Collaborated with stakeholders to gather requirements, ensuring alignment with business objectives and user needs. Played a key role in the successful delivery of several FTTP (Fiber to the Premise) Projects resulting in full fiber network in several areas around the UK Utilized data-driven insights to identify areas for optimization and efficiency enhancement.

Joe Rollins

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Manual Pick Supervisor

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Warehouse Associate

High School Diploma -

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