Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOE SOP

West Palm Beach

Summary

Motivated and easily adaptable professional with a strong background in customer service and a proven ability to excel in fast-paced environments. Adept at problem solving, multi tasking, and delivering high quality service under pressure. Recognized for strong communication skills, attention to detail, and a dedication to efficiency and teamwork.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Office Specialist

HCA Physician Services Group
09.2024 - Current
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
  • Making sure to have the Medical Records ready in the patients documents for the Heart surgeon to see.
  • Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.

Bank Teller

PNC Bank
08.2023 - 09.2024
  • Provided excellent customer service in a high volume banking environment, including cash handling and account inquiries
  • Balanced cash drawer, and maintained full accountability for assigned cash on hand
  • Greeted clients with professionalism, and friendly, and courteous demeanor
  • Guided clients in selecting financial products for their needs
  • Investigated and resolved customer complaints in timely manner
  • Promoted bank products and services to consistently meet goals
  • Being aware of fraudsters and other security measures
  • Maintaining clients information confidentially
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Barista Trainer

Starbucks
04.2020 - 10.2023
  • Provided one on one guidance to new barista hires on all aspects of the job from daily operations to customer service standards
  • Replenished supplies to maintain adequate stock levels
  • Presented and explained drink menu, answering questions to educate customers
  • Working calm under pressure in a busy environment
  • Prepared beverages at a timely manner
  • Quickly resolved customer complaints in a efficient way
  • Handling cash and record customers orders information
  • Utilized knowledge of restaurant menus in order to accurately describe ingredients and preparation methods
  • Performed opening and closing duties including counting cash drawers and reconciling receipts
  • Implemented efficient strategies while managing large groups of customers during busy hours
  • Adapted quickly to changing situations within the restaurant environment
  • Loaded customer trays with eating utensils, napkins, and condiments

Food Server Assistant

Sant Ambroeus
01.2020 - 07.2020
  • Maintained a clean and organized dining area for improved guest experience.
  • Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Arranged tables and chairs for special occasions and events.

Education

Associate of Arts - Radiography

Palm Beach State College
Lake Worth, FL
05-2028

High School Diploma -

Forest Hill Community High School
West Palm Beach, FL
05-2022

Skills

  • Time Management Proficiency
  • Banking Software Familiarity
  • Sales and Cross selling
  • Attention to Detail
  • Multitasking Capabilities
  • Problem Solving
  • Adaptability and Flexibility
  • Customer Service Excellence
  • Stress Tolerance
  • Organizational Skills
  • Patience and Empathy
  • Fraud Detection Abilities
  • Transaction Processing Accuracy
  • Teamwork
  • Fast Learner
  • Clear communication
  • Able to Work Smoothly Under Pressure

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.

Timeline

Medical Office Specialist

HCA Physician Services Group
09.2024 - Current

Bank Teller

PNC Bank
08.2023 - 09.2024

Barista Trainer

Starbucks
04.2020 - 10.2023

Food Server Assistant

Sant Ambroeus
01.2020 - 07.2020

Associate of Arts - Radiography

Palm Beach State College

High School Diploma -

Forest Hill Community High School
JOE SOP