JOE SOP
West Palm Beach
Summary
Motivated and easily adaptable professional with a strong background in customer service and a proven ability to excel in fast-paced environments. Adept at problem solving, multi tasking, and delivering high quality service under pressure. Recognized for strong communication skills, attention to detail, and a dedication to efficiency and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
HCA Physician Services Group
09.2024 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Making sure to have the Medical Records ready in the patients documents for the Heart surgeon to see.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
Bank Teller
PNC Bank
08.2023 - 09.2024
- Provided excellent customer service in a high volume banking environment, including cash handling and account inquiries
- Balanced cash drawer, and maintained full accountability for assigned cash on hand
- Greeted clients with professionalism, and friendly, and courteous demeanor
- Guided clients in selecting financial products for their needs
- Investigated and resolved customer complaints in timely manner
- Promoted bank products and services to consistently meet goals
- Being aware of fraudsters and other security measures
- Maintaining clients information confidentially
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Barista Trainer
Starbucks
04.2020 - 10.2023
- Provided one on one guidance to new barista hires on all aspects of the job from daily operations to customer service standards
- Replenished supplies to maintain adequate stock levels
- Presented and explained drink menu, answering questions to educate customers
- Working calm under pressure in a busy environment
- Prepared beverages at a timely manner
- Quickly resolved customer complaints in a efficient way
- Handling cash and record customers orders information
- Utilized knowledge of restaurant menus in order to accurately describe ingredients and preparation methods
- Performed opening and closing duties including counting cash drawers and reconciling receipts
- Implemented efficient strategies while managing large groups of customers during busy hours
- Adapted quickly to changing situations within the restaurant environment
- Loaded customer trays with eating utensils, napkins, and condiments
Food Server Assistant
Sant Ambroeus
01.2020 - 07.2020
- Maintained a clean and organized dining area for improved guest experience.
- Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Arranged tables and chairs for special occasions and events.
Education
Associate of Arts - Radiography
Palm Beach State College
Lake Worth, FL05-2028
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05-2022
Skills
- Time Management Proficiency
- Banking Software Familiarity
- Sales and Cross selling
- Attention to Detail
- Multitasking Capabilities
- Problem Solving
- Adaptability and Flexibility
- Customer Service Excellence
- Stress Tolerance
- Organizational Skills
- Patience and Empathy
- Fraud Detection Abilities
- Transaction Processing Accuracy
- Teamwork
- Fast Learner
- Clear communication
- Able to Work Smoothly Under Pressure
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Medical Office Specialist
HCA Physician Services Group
09.2024 - Current
Bank Teller
PNC Bank
08.2023 - 09.2024
Barista Trainer
Starbucks
04.2020 - 10.2023
Food Server Assistant
Sant Ambroeus
01.2020 - 07.2020
Associate of Arts - Radiography
Palm Beach State College
High School Diploma -
Forest Hill Community High School
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