Joe Sansom
Orem,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Credit Assistant
Clyde Companies
Orem, UT
08.2023 - 11.2023
- Helped maintain good credit lines between our company and the construction companies that would purchase materials from companies under the Clyde Companies umbrella
- Would sign lien waivers for those companies that were falling behind on payments
Onboarding Specialist
Allied USA
Lehi, UT
09.2022 - 01.2023
- Set up medical waste removal for various hospitals, funeral homes, drug dispensaries, veterinarian offices, etc
- Across the United States based on contracts that were set up by our Sales Team
- This included getting scheduling, number and types of containers needed and making sure all paperwork was signed and all legal requirements were followed implicitly
- Two weeks after starting this position, I was put in charge of a new account that had well over 500+ locations that needed medical waste removal on varying frequencies and for different types of medical waste
- A project of this magnitude normally would have taken around 6 months or more to set up completely, but I was able to get things set up and turned over to the Customer Service Management team moving forward within 2 ½ months
- This was accomplished through longer days and working weekends to make sure all details were completed and were understood by all relative teams of the company
Customer Experience Specialist
Ancestry.com
Lehi, UT
10.2020 - 03.2022
- Provide Ancestry site customers with help with questions regarding the site, their accounts, payment related issues, having personal content removed from the Ancestry umbrella of sites (Fold3, Newspapers, Find A Grave, etc.) and any other help that was needed
- Worked directly with site developers, testers and management teams to discuss feedback to help correct issues that customers were seeing and that would help bring further visits to the sites
Content Research Manager
Ancestry.com
Lehi, UT
11.2018 - 09.2019
- In my role as Content Research Manager, I provide the metadata used with digitizing and processing content that we receive from publishers, libraries and institutions
- This is done through researching mainly the Library of Congress site 'Chronicling America' and other cataloging sites to find correct titles and LCCNs or other identifiable information
Operations Support Specialist
Ancestry.com
Lehi, UT
10.2016 - 11.2018
- Organize PDF images being received by publishing companies to be posted to company website
- Researching newspaper titles on Chronicling America website for LCCN #'s and other accurate information needed
Digital Preservation Manager
Ancestry.com
Lehi, UT
08.2012 - 09.2016
- Managed 13 Digital Preservation Scanning Specialists
- My day-to-day tasks include prioritizing content to be scanned for a current total output of 4 million to 5 million digital images per month
- I also maintain an organized shelving system that helps us to find content easier in our Scanning Department
Grave Shift Digitization Supervisor
Ancestry.com
Lehi, UT
09.2007 - 08.2012
- Responsible for completing scanning projects with direction from Scanning Department Manager and leading a small team of 3 scanners on my shift
Digital Preservation Scanning Specialist
Ancestry.com
Lehi, UT
03.2007 - 09.2007
- Scanning and digitizing historical documents for company website
AP/AR, Accounting
ResidentMap.com
Provo, UT
11.2006 - 03.2007
- Completed all AP/AR services for company as well as payroll for our small team
Maintenance Technician
Westwood Apartments
Provo, UT
02.2006 - 11.2006
- Maintained the upkeep of small apartment complex
- This also included remodeling of apartments that needed updates such as new appliances, counter tops, toilets, carpeting, wiring, painting, tiling and other general upkeep
Payroll Specialist
Acumen Fiscal Agent
Orem, UT
06.2006 - 08.2006
- Completing and processing of payroll for numerous companies across Utah County
QA Specialist
Ancestry.com
Lehi, UT
08.2001 - 02.2006
- Did a quality check on keyed information taken from historical documents that would then be uploaded to company website
Education
AS - ACCOUNTING
PROVO COLLEGE
04.2006
Skills
- Time management
- Data entry
- Relationship building
- Analytical thinking
- Team building
- Troubleshooting
- Attention to detail
- Public speaking
- MS office
- Supervision and leadership
- Task prioritization
- Customer relations
- Organizational skills
- Data management
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Credit Assistant
Clyde Companies
08.2023 - 11.2023
Onboarding Specialist
Allied USA
09.2022 - 01.2023
Customer Experience Specialist
Ancestry.com
10.2020 - 03.2022
Content Research Manager
Ancestry.com
11.2018 - 09.2019
Operations Support Specialist
Ancestry.com
10.2016 - 11.2018
Digital Preservation Manager
Ancestry.com
08.2012 - 09.2016
Grave Shift Digitization Supervisor
Ancestry.com
09.2007 - 08.2012
Digital Preservation Scanning Specialist
Ancestry.com
03.2007 - 09.2007
AP/AR, Accounting
ResidentMap.com
11.2006 - 03.2007
Payroll Specialist
Acumen Fiscal Agent
06.2006 - 08.2006
Maintenance Technician
Westwood Apartments
02.2006 - 11.2006
QA Specialist
Ancestry.com
08.2001 - 02.2006
AS - ACCOUNTING
PROVO COLLEGE
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