Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joe Scott

Joe Scott

Efland,NC

Summary

Versatile Professional Services Consultant at NetApp with a proven track record in business process reengineering and customer consulting. Spearheaded operational improvements that enhanced efficiency and productivity. Skilled in software implementation and adept at translating complex requirements into actionable solutions, driving sales support through automation and tailored client engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Professional Services Consultant

NetApp
09.2021 - Current
  • Helped revamp team operational processes, resulting in dramatic improvements in efficiency, quality and productivity.
  • Gathered process and operational information, organized points and analyzed trends in order to provide current and useful information in support of business decision making.
  • Lead development efforts to modernize business operations and build sales pipeline.
  • Translated business needs into requirements, managed development projects to ensure timely delivery.
  • Engaged with customers to understand their business needs and create tailored solutions using a combination of NetApp products and scripting.
  • Reviewed company needs and developed actionable solutions to resolve problems and plan for future growth.
  • Met with Professional Services management to analyze workflow and propose policy improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Bachelor of Science - Computer Science - Cyber Security

Liberty University
Lynchburg, VA
06-2021

Skills

  • Software implementation - well versed in many development tools and languages
  • Customer consulting and support
  • User acceptance testing
  • Requirements gathering and documentation
  • Business process reengineering
  • Sales support through automation and process improvement

Certification

NetApp Certified Technology Associate (NCTA) - 2021

AWS Certified Cloud Practitioner Certification - 2021

Microsoft Azure Fundamentals - 2021

LinkedIn Learning Project Management Course - 2025

NetApp Automation Training Pathway - 2025

Timeline

Professional Services Consultant

NetApp
09.2021 - Current

Bachelor of Science - Computer Science - Cyber Security

Liberty University

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Joe Scott