Joe Steward
Grand Island,NE
Summary
Experienced Field Service Engineer with over 10 years performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Knowledgeable with networking complicated systems. Maintain strong internal, supplier and customer relationships to provide leading class service.
Overview
9
9
years of professional experience
Work History
Field Service Engineer
Luminex
2022.10 - 2024.03
- Install/Repair/Maintain molecular instrumentation
- Adjust to a rapidly changing environment
- Understand different aspect of the business
- Manage open territories to maintain on time PM's and repairs
Lead Field Service Engineer
Affinity Biosensors
2022.06 - 2022.10
- Assisted a startup organization with development of a field service team
Field Service Specialist
Rapid Micro Biosystems
2021.10 - 2022.06
- Create escalation plans for highly serviced instruments
- Implement new procedures and develop technical documents
Regional Service Specialist
bioMerieux
2014.12 - 2021.10
- Assist with development of new field service engineers including on the job training
- Conduct training classes for new field service engineers
- Work with customer IT departments to confirm proper instrument implementation
Education
Associate Degree in Instrumentation -
Mid-State Technical College
Central WisconsinSkills
- Remote Support
- On-Site Support
- Service Documentation
- Mechanical Troubleshooting
- Equipment installation and repair
- Preventive Maintenance
- Networking
Accomplishments
bioMerieux Field Service of the Engineer 2015/2017/2018
Timeline
Field Service Engineer
Luminex
2022.10 - 2024.03
Lead Field Service Engineer
Affinity Biosensors
2022.06 - 2022.10
Field Service Specialist
Rapid Micro Biosystems
2021.10 - 2022.06
Regional Service Specialist
bioMerieux
2014.12 - 2021.10
Associate Degree in Instrumentation -
Mid-State Technical College
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