Hi, I’m
Joe Titos Jr.
Seattle,WA
Summary
Experienced Microsoft Certified Professional with over 10 years of expertise in Office 365 and Azure. Specializes in Azure Identity Management, Azure B2B/B2C External Sharing, SharePoint Online, OneDrive for Business, and Skype for Business/MS Teams. Holds certifications such as MCP, MCDST, and MCSA Office 365, and has proficiency in OKTA SSON. Skilled in serving diverse industries including local and state government, banking, law firms, and top 100 corporations. Proficient in translating complex scenarios into clear and concise terms to effectively communicate with individuals of varying technical knowledge. Acts as a bridge between the C-Suite and IT developers to facilitate seamless collaboration and understanding.
Overview
20
years of professional experience
4
Certification
Work History
Lyft HQ
IT Support Specialist
08.2023 - 02.2025
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Onsite Support for Lyft Corp end users
- Lead team in Jira ticket closures
- IT New Hire Support Facilitator
- Managing and maintaining endpoints ranging from Windows PC, Macbook Pros, iPads
- Administering and troubleshooting software applications
Microsoft, Contract
Azure Cloud Support Engineer
09.2022 - 06.2023
Job overview
- White glove Azure Support Service for S500 companies and government
- Reduced Customer Support Escalations resolution time by days by engaging with region owners to increase Azure quota capacity
City of Denton
Senior Support Services Specialist
12.2020 - 05.2021
Job overview
- Accelerated the onboarding of new members including Active Directory user accounts, Mailbox Creation, PC set up by following and establishing best practices
- Implemented 2-factor authentication using Microsoft Authenticator for the entire city
- Worked with Microsoft to resolve issue with SCCM server which prevented Imaging of new systems
- Support for multiple departments including Mayor’s Office, HR, Police, Fire, Denton Municipal Energy
Education
The College of New JerseyNew York City, NY
Bachelor of Arts Degree from Political Science, History, International Relations
University Overview
- Honors Program
- Dean’s List
- Internship with US Treasury Department – US Customshouse
- Pi Sigma Alpha member - National Political Science Honors Society
- Presidential Scholar; Garden State Scholar; Brian Stack Scholar
- GPA: 3.4
Skills
- Network diagnostics
- Hardware diagnostics
- Service support
- Application support
- Azure
- OKTA SSON
- MAC
- JAMF
- JIRA
- Office 365
Certification
- Microsoft MCP
- MCDST
- MCSA for Office365
- OKTA SSO Certified
Internship
US Treasury Department – US Customshouse, 7 WTC, New York City, NY, Christine Todd Whitman – NJ Governor’s Office, Communications Intern
Languages
Spanish
Native or Bilingual
Timeline
IT Support Specialist
Lyft HQ
08.2023 - 02.2025
Azure Cloud Support Engineer
Microsoft, Contract
09.2022 - 06.2023
Senior Support Services Specialist
City of Denton
12.2020 - 05.2021
The College of New Jersey
Bachelor of Arts Degree from Political Science, History, International Relations
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