Joe Tyler
Chesapeake,VA
Summary
Analytical and organized professional with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems.
Overview
12
12
years of professional experience
Work History
Senior Dispatcher
MB solutions
Virginia Beach, VA
12.2019 - Current
- Created reports summarizing daily performance metrics for review by management team.
- Maintained records and logs related to dispatch operations.
- Provided guidance and support to junior dispatchers on procedures and protocols.
- Assigned and monitored daily tasks for dispatchers.
- Prepared daily work and run schedules.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Dispatcher
Reliance Jio Infocomm
Virginia Beach, VA
01.2019 - 11.2024
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Ensured compliance with safety regulations and company policies.
- Assigned drivers to appropriate routes based on customer needs.
Office Manager
Dr King Jones
Chesapeake, VA
01.2016 - 12.2018
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Provided administrative support to management team including preparing reports and presentations.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained confidential records relating to personnel matters.
Maintenance Technician
Royal Oaks Apartments
Norfolk, VA
02.2013 - 11.2017
- Responded promptly to emergency breakdowns at any time during shift hours.
- Assisted in the installation of new machinery and equipment.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA06-2009
Skills
- Advanced Communication
- Data Entry
- Work Order Management
- Training new hires
- Updating logs
- Problem-solving abilities
Timeline
Senior Dispatcher
MB solutions
12.2019 - Current
Dispatcher
Reliance Jio Infocomm
01.2019 - 11.2024
Office Manager
Dr King Jones
01.2016 - 12.2018
Maintenance Technician
Royal Oaks Apartments
02.2013 - 11.2017
High School Diploma -
Great Bridge High School
Similar Profiles
Matthew SavageMatthew Savage
Dispatcher at MB SolutionsDispatcher at MB Solutions
Robert BrookerRobert Brooker
EMT-Paramedic at MB SolutionsEMT-Paramedic at MB Solutions
Marial JacksonMarial Jackson
Student Intern at Mb Solutions, Inc.Student Intern at Mb Solutions, Inc.