Joe Vetter

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Certification

Work History

Sales Estimator /Senior Project Manager

Cosco Fire Protection

Fresno, CA

01.2019 - Current

Enhanced customer satisfaction by providing accurate sales estimates and timely followups.
Streamlined the sales estimation process for improved efficiency and quicker response times.
Presented professional image consistent with company's brand values.
Met existing customers to review current services and expand sales opportunities.
Established strong relationships with clients through clear communication and prompt responses to inquiries.
Determined material and labor requirements and costs to complete job within anticipated timeframes.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Project Manager

SimplexGrinnell

Fresno, CA

01.2010 - 01.2019

Coordinated material procurement and required services for projects within budget requirements.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
Monitored project performance to identify areas of improvement and make adjustments.
Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

Fire Sprinkler Foreman

All Fire Protection

Stockton, CA

01.1999 - 01.2010

Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Created and maintained daily and weekly reports for upper management.
Enhanced team efficiency through effective scheduling, task delegation, and resource allocation for various projects.
Utilized proper tools and materials to adhere to safety guidelines.
Troubleshot complex issues with existing fire sprinkler systems quickly, minimizing downtime and restoring functionality efficiently.
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.

Education

High School Diploma -

Linden High School

Linden, CA

05.1998

Skills

Union Card Holder
Blueprint Analysis
Cost Estimation

Client Engagement
Customer Service
Troubleshooting