Rebecca Abel
Ladd,IL
Summary
Hard-working professional with solid coordination and problem solving skills. With experience and a proven knowledge of supplier management. Aiming to leverage
my skills to successfully fulfill the Operations Assistant position at Marmon/Keystone.
Overview
15
15
years of professional experience
Work History
Customer Relations
Illinois Valley Cellular
Marseilles, IL
02.2020 - Current
- Communicate with customers to assess and address individual needs, providing timely and quality support via inbound/outbound calls, online chat and internal systems.
Administrative Coordinator-Part Time
Ruan Transportation
Spring Valley, IL
11.2019 - 01.2020
- Coordinated drivers and routes for daily pickups and deliveries of materials for Marmon/Keystone (Spring Valley.)
LOGISTICS SPECIALIST
Clover Technologies Group LLC
Ottawa, IL
08.2012 - 09.2019
- Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
- Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
- Created many SOPs and help create a tracking system that is still used today.
LOGISTICS CLERK
Clover Technologies Group LLC
Ottawa, IL
05.2010 - 08.2012
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
PICKER - PACKER
Clover Technologies Group LLC
Ottawa, IL
05.2008 - 05.2010
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Was integral in overhauling the process of how the
warehouse recycled, in turned created less waste and
reduced cost of disposal.
CUSTOMER REPRESENTATIVE (US DEPT oF EDUCATION)
Vangent
Coralville, IA
01.2007 - 05.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
PRESCRIPTION DRUG SPECIALIST MEDICARE PART D
Vangent
Coralville, IA
11.2006 - 01.2007
- Confer with clients by telephone to provide information
about Medicare Part D, helping them choose a plan to enroll into.
Education
No Degree - Major in Theater And Nutrition Minored in Religion
COE COLLEGE
Cedar Rapids, IASkills
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
Timeline
Customer Relations
Illinois Valley Cellular
02.2020 - Current
Administrative Coordinator-Part Time
Ruan Transportation
11.2019 - 01.2020
LOGISTICS SPECIALIST
Clover Technologies Group LLC
08.2012 - 09.2019
LOGISTICS CLERK
Clover Technologies Group LLC
05.2010 - 08.2012
PICKER - PACKER
Clover Technologies Group LLC
05.2008 - 05.2010
CUSTOMER REPRESENTATIVE (US DEPT oF EDUCATION)
Vangent
01.2007 - 05.2008
PRESCRIPTION DRUG SPECIALIST MEDICARE PART D
Vangent
11.2006 - 01.2007
No Degree - Major in Theater And Nutrition Minored in Religion
COE COLLEGE