Joe Ybarra

1st Call Plumbing Heating & Air

02.2023 - Current

Assisted in managing daily operations to ensure efficiency and productivity.
Supported team members by providing guidance on operational procedures and best practices.
Coordinated project tasks, maintaining timelines and ensuring adherence to company standards.
Implemented training sessions to enhance team knowledge of safety protocols and tools.
Monitored workflow processes, identifying areas for improvement and streamlining tasks.
Managed and motivated employees to be productive and engaged in work.
Developed documentation for standard operating procedures to improve consistency across operations.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Overview