Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Joeally Cortes

Joeally Cortes

Philadelphia,PA

Summary

Motivational and dedicated leader with over 6 years of experience. Organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Skilled in communication, problem-solving, and working collaboratively with cross-functional teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Closing Team Leader

Target
Bensalem
03.2025 - Current
  • Managed closing processes to ensure accurate financial reporting.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Assisted in resolving customer disputes or complaints regarding closings.
  • Created reports summarizing daily, weekly, monthly, quarterly, and annual activity within the closing team.

Assets Protection Specialist

Target
Bensalem
07.2023 - 03.2025
  • Manage all external theft by mitigating shortage risks, investigating and resolving theft and fraud.
  • Use intelligence-led tactics to keep guest safe and secure.
  • Experienced in crisis response, crowd management and de-escalation.
  • Document confidential data using case management systems.

Guest Advocate

Target
Bensalem
04.2021 - 07.2023
  • Handled returns and exchanges efficiently while maintaining customer satisfaction.
  • Promote and sell various benefits.
  • Take incoming and outgoing calls.
  • Provided excellent service during checkout and payment processing.

Customer Service

Wawa
Philadelphia
07.2019 - 06.2020
  • Handle money while scanning items.
  • Deliver exceptional customer service.
  • Prepare food and beverages.
  • Stock and organize shelves.

Education

Some College (No Degree) - Human Services

Southern New Hampshire University
Hooksett, NH
06-2027

Skills

  • Team leadership
  • Problem-solving aptitude
  • Communication skills
  • Customer service
  • Crisis management
  • Case documentation
  • Critical thinking
  • CCTV monitoring

Certification

  • CPR Certification

Accomplishments

  • Junior Achievement USA- Traditional In-Classroom Volunteer
  • Teach students about entrepreneurship, personal financial literacy, and workforce readiness.

Timeline

Closing Team Leader

Target
03.2025 - Current

Assets Protection Specialist

Target
07.2023 - 03.2025

Guest Advocate

Target
04.2021 - 07.2023

Customer Service

Wawa
07.2019 - 06.2020

Some College (No Degree) - Human Services

Southern New Hampshire University

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