Joeann Iwo
Vancouver
Summary
Reliable professional with strong customer service skills. Experienced in mail delivery, food service, and retail operations, ensuring satisfaction and efficiency in every role.
Overview
20
20
years of professional experience
Work History
City Carrier Assistant
USPS, United States Postal Service
Longview
12.2025 - 04.2026
- Delivered mail efficiently across designated routes and neighborhoods.
- Sorted incoming mail and packages for timely distribution.
- Operated postal vehicles following safety and operational guidelines.
- Adhered to USPS policies and procedures for handling mail securely.
Station Attendant
Flying Food Services
Honolulu
08.2018 - 03.2020
- Prepared meals for various airlines, ensuring compliance with contract specifications.
- Met or exceeded target for on-time customer shipments.
- Assisted with loading and unloading supplies, contributing to smoother operations.
- Followed safety protocols during food handling and equipment use.
- Maintained cleanliness and organization of work area, supporting safety standards.
Production Line Worker
SRO Dessert
Denver
01.2016 - 04.2018
- Operated machinery to assemble dessert products efficiently.
- Boxed and labeled items for efficient processing on production line. to keep production lines moving swiftly.
- Packaged finished desserts for shipment to retailers.
- Collaborated with team members to meet production goals.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Followed safety protocols to ensure workplace safety.
Cashier Assistant
Walmart
Denver
04.2015 - 12.2015
- Processed customer transactions efficiently at checkout, ensuring all items scanned correctly for accurate totals.
- Executed cash register operations, accepting payments and providing change with precision.
- Processed transactions accurately using point-of-sale systems.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries and service requests.
- Managed inventory levels and restocked merchandise.
Supervisor/Team Trainer
Wendys Restaurant
Denver
10.2012 - 03.2015
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained staff on restaurant protocols and food safety practices.
- Implemented training programs to enhance employee skills and performance.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Monitored food preparation processes for quality and compliance with standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints promptly to maintain a positive dining experience.
Cashier Helper
Donquite
Honolulu
05.2006 - 04.2011
- Provided excellent customer service while ringing up purchases quickly and accurately.
- Handled cash transactions accurately and efficiently at the register.
- Processed returns and exchanges, ensuring customer satisfaction with policies.
- Collaborated with team members to restock shelves and manage inventory levels.
- Organized merchandise displays to enhance customer experience and accessibility.
Education
High School Diploma -
SCA
Micronesia05-1997
Skills
- Mail distribution
- Postal vehicle operation
- Route management
- Package sorting
- Postal regulations
- Mail processing support
- Loading and unloading protocols
- Safety compliance
- Quality monitoring
- Quality verification
- Equipment operation
- Customer service
- Attention to detail
- Effective communication
Timeline
City Carrier Assistant
USPS, United States Postal Service
12.2025 - 04.2026
Station Attendant
Flying Food Services
08.2018 - 03.2020
Production Line Worker
SRO Dessert
01.2016 - 04.2018
Cashier Assistant
Walmart
04.2015 - 12.2015
Supervisor/Team Trainer
Wendys Restaurant
10.2012 - 03.2015
Cashier Helper
Donquite
05.2006 - 04.2011
High School Diploma -
SCA