Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joeannie Fumero

Shenandoah,VA

Summary

Experienced Office Manager and administration professional with over 23 years of experience in overseeing a wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

12
12
years of professional experience

Work History

Office Manager

Reversing Neuropathy & Knee Solutions
Charlottesville, VA
01.2024 - Current
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Regional Business Office Manager

Medical Facilities Of America
Roanoke, VA
08.2018 - 06.2023
  • Established workflow processes, monitored daily productivity, and made modifications to enhance overall personnel performance.
  • Optimized billing and collection processes to maximize cash flow.
  • Prepared assessments by leveraging company's accounting systems.
  • Managed the monitoring and evaluation of staff performance, conducting annual reviews and providing guidance for career growth or productivity improvement.
  • Established and nurtured an empowered administrative team through ongoing coaching, motivation, and support for career growth.
  • Served as a liaison, effectively relaying corporate objectives to various divisions through frequent correspondence and scheduled updates.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Led team management by hiring, developing, and training personnel. Set goals and monitored progress, conducting performance reviews along with administering staff salaries.
  • Demonstrated exceptional leadership skills by effectively managing and mentoring a team of 30+ employees.
  • Created and implemented regional business office policies and procedures.
  • Performed audits of daily transactions to ensure accuracy of financial records.
  • Maintained compliance with federal regulations such as HIPAA, OSHA and Medicare and Medicaid.
  • Collaborated with other departments to develop strategies to optimize operational efficiency.
  • Prepared monthly reports summarizing accounts receivable aging information for executive review.

Cluster Market Leader

Branch Banking And Trust Company
Harrisonburg, VA
12.2011 - 08.2018
  • Identified and managed execution of initiatives to improve employee experience.
  • Anticipated stakeholder needs and used influencing approaches to contribute to success.
  • Led business awareness of operational and process methods, techniques and tools.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance on 6 months basis and conveyed constructive feedback to improve skills.

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2016

Skills

  • Accounts Payable and Receivable Auditing
  • Policy Management
  • Team Management
  • Financial and Operational Reporting
  • Policy and Procedure Modification
  • Payroll Oversight
  • Employee Performance Evaluations
  • Accounts Payable and Accounts Receivable
  • Revenue Cycle Management
  • Policy Development
  • Staff Management

Languages

Spanish
Native/ Bilingual

Timeline

Office Manager

Reversing Neuropathy & Knee Solutions
01.2024 - Current

Regional Business Office Manager

Medical Facilities Of America
08.2018 - 06.2023

Cluster Market Leader

Branch Banking And Trust Company
12.2011 - 08.2018

Associate of Science - Healthcare Management

Ultimate Medical Academy - Clearwater

Similar Profiles

CREATE PROFILE
Joeannie Fumero