Joe D. McHenry

• Managed daily operations local site.
• Assisted customers in determining proper postal service to align with individual needs.
• Efficiently and kindly handled customer complaints and issues to increase satisfaction
• Developed and maintained detailed reports of all post office activities using USPS software.
• Used WebBats to manage rent collection and billing for post office boxes.
• Issued money orders worth over $2500.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

* Evaluated employee performance and coached and trained to improve weak areas.

• Worked with management team to implement proper division of responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained compliance with company policies, objectives and communication goals.
• Directed and supervised teams of 15 to 105 team members, engaged in personal and productive development.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Prepared annual budgets with controls to prevent overages

• Trained new team members by relaying information on company procedures and safety requirements.
• Attended staff development meetings and workshops and applied information from those events into daily activities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Investigated and solved workflow problems with cross-functional collaboration and open communication.
• Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce.
• Collaborated with internal teams to streamline operations across materials handling, production and shipping.