Joedeci Hernandez
Bronx,NY
Summary
Diligent Care Manager focused on providing optimal support to clients through personalized assistance and care coordination to manage diverse medical conditions. Proficient in helping clients maintain medication adherence, scheduling doctor appointments, providing resource connections, and designing personalize care plans to meet individual goals. Objective is to help others find balance and consistency to better manage their health.
Overview
7
7
years of professional experience
Work History
Care Manager
The Alliance for Positive Change
2023.08 - Current
- Worked collaboratively to ensure thorough and timely monitoring of up to 60 clients and their progress toward care plan goals
- Reviewed care plans and ensured plan reflected the client's health needs
- Interacted with client and client caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan
- Ensured that relevant care team members receive important client alerts, including ER visits, hospitalization admission/discharge information and other urgent care notifications
- Monitored client entitlements, insurance, and other benefits to ensure activity and in placement.
Patient Care Coordinator
Talkiatry
2022.04 - 2023.03
- Providing an excellent experience for patients and providers by attending and responding to requests
- Managing provider schedules and appointments
- Conducting intake process and matching patients with the appropriate provider
- Handling all administrative tasks, emails and authorizations
Sr. Patient Care Representative
CityMD Urgent Care
2017.04 - 2020.05
- Organizing and coordinating patient in-take and other appointments
- Answer all phone calls and emails with urgency
- Processing medical insurance information
- Manage wait times and KPI's to exceed performance expectations
- Process insurance information and pre-authorizations
- Trained all incoming front desk associates
Education
Bachelor of Arts - Psychology
Lehman College
Bronx, NYSkills
- Public Speaking
- Clinical Documentation
- Service Coordination
- Schedule Management
- Patient Advocacy
- HIPAA Guidelines
- Care Planning
- Policy Adherence
- Case assessments
- Resource Utilization
- Referral management
- Workflow Coordination
References
Available upon request
Timeline
Care Manager
The Alliance for Positive Change
2023.08 - Current
Patient Care Coordinator
Talkiatry
2022.04 - 2023.03
Sr. Patient Care Representative
CityMD Urgent Care
2017.04 - 2020.05
Bachelor of Arts - Psychology
Lehman College
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