Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Joe Henry Martinez

San Antonio,TX

Summary

Solution-focused IT Help Desk Officer known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, technical support, and customer service management. Excel in communication, problem-solving, and adaptability, ensuring seamless IT operations and positive user experiences.

Overview

31
31
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Owner

ECO PRESSURE WASH OF SOUTH TEXAS
San Antonio, Texas
03.2012 - Current
  • Managed daily operations of pressure washing services across South Texas.
  • Supervised a team of technicians in efficient service delivery.
  • Developed and implemented safety protocols for equipment handling and chemical usage.

Inventory Analyst

Computer Rescue Usa
San Antonio, Texas
07.2003 - 12.2012
  • Analyzed inventory data to identify trends and optimize stock levels.
  • Coordinated with suppliers to ensure timely delivery of inventory items.
  • Monitored inventory discrepancies and investigated causes of variances.

Technical Support Representative

Sirius Computer Solutions Inc.
San Antonio, TX
08.1998 - 02.2003
  • Provided technical support for hardware and software issues to clients.
  • Resolved customer inquiries through phone, email, and chat channels.
  • Documented troubleshooting steps and solutions in the ticketing system.

Inventory Manager

DATAWORKS INC
San Antonio, Texas
12.1994 - 08.1998
  • Managed inventory levels using advanced software systems for accuracy.
  • Coordinated stock replenishment schedules to meet operational demands.
  • Oversaw physical inventory audits to ensure compliance with company standards.

Education

Associate Degree - Network And System Administration

St.Philip's College
01.2000 - 05.2003

Skills

  • Remote support
  • IT troubleshooting
  • User account management
  • Hardware maintenance

Certification

  • HP Certified computer, printer and laser printer repair technician
  • Lexmark certified printer repair technician

Accomplishments

  • Started new technical sales support department
  • Created flow chart for sales department and technical sales support team

Affiliations

  • FATHER
  • KEEPING UP WITH TECHNOLOGY
  • A.S.A LEVEL III SOFTBALL COACH
  • MOUNTAIN BIKING
  • FAMILY

Timeline

Owner

ECO PRESSURE WASH OF SOUTH TEXAS
03.2012 - Current

Inventory Analyst

Computer Rescue Usa
07.2003 - 12.2012

Associate Degree - Network And System Administration

St.Philip's College
01.2000 - 05.2003

Technical Support Representative

Sirius Computer Solutions Inc.
08.1998 - 02.2003

Inventory Manager

DATAWORKS INC
12.1994 - 08.1998
Joe Henry Martinez