Kaleigh Shoens
Flushing,MI
Summary
Detail-oriented professional with extensive experience in sales, marketing, warehouse operations, and security. Proven track record in maintaining secure environments across diverse sectors, including retail and healthcare. Demonstrates strong interpersonal skills and a commitment to excellence through effective monitoring of surveillance systems and proactive patrols. Eager to leverage expertise in security operations while continuously pursuing personal and professional growth.
Overview
8
8
years of professional experience
Work History
Security Officer
Teachout Security Solutions
Flint, MI
10.2022 - Current
- Utilized scanning and metal detection equipment to eliminate possession of weapons.
- Responded quickly to alarms from automated detection systems or manual triggers from personnel on site.
- Assisted in resolving conflicts between patients or visitors.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Managed access control systems including CCTV surveillance cameras.
- Provided escorts for staff, patients, and visitors as needed.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Documented all security incidents in an incident report form.
- Conducted rounds of hospital premises to ensure safety and security measures were being met.
- Trained new employees on hospital security policies and procedures.
- Maintained calm composure during emergencies while communicating with local law enforcement.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Adoption Specialist
The Humane Society of Genesee County
Flint, MI
08.2022 - 10.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer information to maintain accounts.
- Managed office phone lines by answering and returning calls. Checking voicemails and directing messages to team members.
- Made outgoing phone calls to surrounding veterinarian hospitals to do vet background checks on potential adopters.
- Scheduled meet and greets for potential adopters and their current pets.
- Walked customers through the pet adoption paperwork.
- Straightened up meeting rooms to maintain neat and organized space.
- Reported dog behavior issues and medical concerns to supervisors for prompt resolution.
- Screened individuals interested in adopting pets.
- Evaluated personal characteristics and home conditions of adoption applicants.
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Delivered excellent service to pet adopters to drive repeat business.
Masking/Demasking
Ground Effects Inc.
Flint, MI
12.2021 - 05.2022
- Implemented quality assurance and safety standards.
- Inspected and repaired products to meet project expectations.
- Examined final products for conformance with quality and design standards.
- Set up and tended equipment with machine operators to complete runs.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Created strategies to enhance performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified business issues, creating customized solutions for individual problems.
- Maintained adequate productivity by setting/enforcing deadlines.
Digital Press Operator
PrintComm
Swartz Creek, MI
10.2021 - 12.2021
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Measured paper thickness and adjusted space between blanket and impression cylinders.
- Supplied clean-up rags by press, skids, trays and straps.
- Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for.
- Managed paper, ink and printing supplies, placing orders to replenish inventory.
- Properly handled hazardous waste materials to uphold safety regulations.
- Maintained adequate productivity by setting and enforcing deadlines.
- Examined printed copy for correct ink density, position on paper and registration.
Reclamation Specialist
John P. O'Sullivan Distributing
Flint, MI
10.2020 - 09.2021
- Worked successfully with diverse group of coworkers to accomplish goals.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Juggled multiple projects and demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes.
- Managed and educated new employees on company policies and procedures.
- Improved operations by working with team members to find workable solutions.
- Kept detailed records of materials delivered. Sorting materials to increase accuracy and time management.
- Operated balers to maximize efficiency by compressing materials into reusable, shippable or transferable sizes.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
Sales Associate
The Home Depot
Flushing, MI
02.2019 - 06.2020
- Assisted customers by finding merchandise and checking the inventory of nearby locations.
- Responded to inquiries, demonstrated products, and educated consumers on store merchandise. Recommended products to customers based upon necessities and preferences.
- Managed customer orders effortlessly including the process of payments and assisting with heavy loads.
- Communicated with customers about offers and benefits of opening a store credit.
- Offered product and service consultation to increase sales in all departments throughout the store.
- Established and closed sales up to $5,000 in profit with minimal oversight.
- Engaged with customers to gain insight and knowledge about their projects offering input and suggestion of products. Assisting with color mixing/color matching, and paint selection. As well as gardening, lawn equipment, electrical, and hardware
- Answered incoming calls providing product, service, and promotional knowledge.
- Creating and completing online orders.
- Pulling BOPIS orders to quickly increase sales and productivity.
- Executing floor moves every season and building new displays occasionally staying after to help stock new product.
- Designed signage and displays to promote new products, overstock, or store promotions.
- Assembled displayed merchandise, (lawn equipment/holiday merchandise).
- Readied and replenished sales floor by marking products with accurate pricing and keeping shelves stocked and ready to be shopped.
- Trained new employees on effective methods to maximize sales, services, and team performance.
- Built and maintained relationships with peers, management, vendors, and customers to further store adequacy and consumer satisfaction.
Sales Associate
Kohl's
Flint, MI
09.2016 - 01.2017
- Assisted customers by locating needed product(s).
- Assisted customers with the ringing up of their purchases.
- Offering and aiding the shoppers choosing to sign-up for loyalty reward programs by walking them through the process.
- Stocked shelves and racks to keep the sales floor organized and maneuverable.
- Examined customer behaviors to identify security threats in order to prevent and decrease shoplifting.
Education
High School Diploma -
Fenton Senior High School
Fenton, MI05.2017
Skills
- Customer service
- Documentation and recordkeeping
- Merchandising knowledge
- Inventory management
- Strategic planning
- Loss prevention
- Document control
- Maintenance and repair
- Training and development
- Electronic surveillance
- Premises patrol
- Metal detector operation
- Stationary surveillance
- Workplace violence prevention
- Emergency management
- Visitor tracking
- Personnel screening
Timeline
Security Officer
Teachout Security Solutions
10.2022 - Current
Adoption Specialist
The Humane Society of Genesee County
08.2022 - 10.2022
Masking/Demasking
Ground Effects Inc.
12.2021 - 05.2022
Digital Press Operator
PrintComm
10.2021 - 12.2021
Reclamation Specialist
John P. O'Sullivan Distributing
10.2020 - 09.2021
Sales Associate
The Home Depot
02.2019 - 06.2020
Sales Associate
Kohl's
09.2016 - 01.2017
High School Diploma -
Fenton Senior High School
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