Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel W Allen II

Westerville,OH

Summary

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Field Service Engineer

Nautilus Hyosung
Columbus, OH
07.2023 - Current
  • Responsible for maintenance and repairs on ATMs and Teller Cash Recyclers within an assigned territory.
  • Diagnoses problems, make minor repairs and replace components.
  • Conducted system tests to ensure proper functioning of hardware components.
  • Followed appropriate security procedures when working within financial institutions.
  • Responsible for ownership of all incidents until the situations have been resolved in compliance with service level agreement.
  • Deliver detailed results with minimal supervision.

Field Service Technician II

Aventiv Technologies
Carlton, TX
01.2022 - 05.2023
  • Maintained and repaired communication equipment in a controlled environment.
  • Drove and maintained personal vehicle, keeping in peak condition.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Collaborated with team members to assess equipment performance needs.
  • Installed and repaired cat5, routers and switches.
  • Wrote detailed service reports describing work completed, issues and recommendations.

Business Class Installation and Repair Technician

Charter Spectrum
Columbus, OH
07.2002 - 08.2022
  • Conducted diagnostic procedures to determine root cause of customers problem and provide a solution.
  • Followed all company guidelines regarding safety.
  • Position highly self directed and requires extensive product knowledge in order to educate the customer.
  • Completed new connects, reconnects and service changes for commercial and residential customers.
  • Drove and maintained company vehicle, keeping in peak condition.

Project Coordinator

Amerilink Nacom
Columbus, OH
08.1993 - 08.2002
  • Managed workflow received from local cable and telecommunication companies.
  • Maintained workforce and completed payroll forms for administration.
  • Knowledge of aerial and underground construction.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Established and maintained quality performance metrics to meet objectives.

Education

High School Diploma -

Whetstone High School
Columbus, OH
05.1985

Skills

  • Service Quality
  • Verbal and Written Communication
  • Reading Wiring Diagrams
  • Inventory Management
  • Troubleshooting and Repair
  • System Installation
  • Problem-Solving
  • Repair and Installation

Certification

  • Certificate in Broadband Technology Arapaho Community Collage
  • Certified Master Technician HFC Networks JONES/NCTI

Timeline

Field Service Engineer

Nautilus Hyosung
07.2023 - Current

Field Service Technician II

Aventiv Technologies
01.2022 - 05.2023

Business Class Installation and Repair Technician

Charter Spectrum
07.2002 - 08.2022

Project Coordinator

Amerilink Nacom
08.1993 - 08.2002

High School Diploma -

Whetstone High School

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Joel W Allen II