Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joel Baker

Joel Baker

McCook,NE

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Meets tight schedule demands by planning and anticipating potential roadblocks. Awareness with 1 on 1 training with communication and paperwork. Leadership knowledge by helping out the operations manager and fellow coworkers complete goals.

Overview

10
10
years of professional experience

Work History

IT Support Specialist

MNB
McCook, NE
02.2024 - Current
  • Configured workstations, networks, servers and printers for end users.
  • Created user accounts and configured settings in Active Directory.
  • Coordinated with vendors for repairs or replacement of defective equipment.
  • Ensured compliance with established policies regarding information security.
  • Reviewed logs of system events for potential issues or threats.
  • Executed daily backups of mainframe systems.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Updated software versions with patches and new installations to close security loopholes and protect users.

IT Technician

Partners Health Alliance
McCook, NE
01.2023 - 02.2024
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Participated in team meetings to discuss project status updates.

Courier

Federal Express
McCook, NE
08.2020 - 01.2023
  • Quickly responded to customer inquiries to improve business relationships.
  • Checked and secured package loads before deliveries.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.
  • Ramp Agent ( handled paper work for outbound packages to be prepared on planes )

Conductor

BNSF Railroad
McCook, NE
04.2014 - 08.2020
  • Produced daily GTB reports, switch lists and train orders.
  • Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.
  • Communicated with dispatchers regarding trains' routes, timetables and cargoes.
  • Observed yard traffic to determine track availability to accommodate inbound and outbound traffic.
  • Motivated members to provide first-rate performances by applying honed skills and experience.
  • Announced route destinations and changes via PA systems.
  • Directed crew members by employing flag or hand signals, lantern and radio communications.
  • Verified accuracy of timekeeping instruments with engineers to depart on time.
  • Arranged removal of defective cars from trains at stations or stops.

Education

Associate of Science - Science

McCook Community College
McCook, NE
05.2014

High School Diploma -

Mc Cook Senior High School
Mccook, NE
05.2012

Skills

  • Time management
  • Problem-Solving
  • Supervision & Leadership
  • Organizational Skills
  • Teamwork

Timeline

IT Support Specialist

MNB
02.2024 - Current

IT Technician

Partners Health Alliance
01.2023 - 02.2024

Courier

Federal Express
08.2020 - 01.2023

Conductor

BNSF Railroad
04.2014 - 08.2020

Associate of Science - Science

McCook Community College

High School Diploma -

Mc Cook Senior High School

Similar Profiles

CREATE PROFILE
Joel Baker