Joel Ballesteros
Delavan,WI
Summary
Accomplished Assistant Manager at Arandas Mexican Grill, adept in customer service expertise and staff training. Leveraged innovation to enhance customer satisfaction and loyalty, significantly reducing wait times. Proficient in operating computer software and fluent bilingualism, excelling in performance tracking and fostering a results-driven team environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager, Customer Service
Arandas Mexican Grill
Delavan, WI
09.2021 - Current
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Maintained high-quality standards with regular employee training and performance evaluations.
CNC Machine Operator
IWorks LLC
Commerce, CA
05.2019 - 07.2021
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
- Completed projects within tight deadlines by prioritizing tasks strategically and working efficiently under pressure.
Call Center Representative
StubHub
Zapopan
02.2019 - 04.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Greenhouse Worker
El Talle
Cañadas De Obregon, Jalisco, Mexico
09.2018 - 12.2018
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
Education
No Degree - Philisophy
Seminario Mayor De La Inmaculada Concepcion
San Juan De Los Lagos, Jalisco, MexicoNo Degree - Miscellaneous
Seminario Curso Introductorio
Carretera Arandas-Jesus Maria Km. 5, Jal, Mexico06.2017
High School Diploma -
Preparatoria Regional De Tepatitlan Modulo Cañadas
Cañadas De Obregon, Jalisco, Mexico07.2016
No Degree -
Upland Junior High School
Upland, CA06.2012
Skills
- Customer service expertise
- Staff Training and Development
- Innovation and Creativity
- Performance Tracking
- Microsoft Outlook and Word
- Fluent Bilingualism
Timeline
Assistant Manager, Customer Service
Arandas Mexican Grill
09.2021 - Current
CNC Machine Operator
IWorks LLC
05.2019 - 07.2021
Call Center Representative
StubHub
02.2019 - 04.2019
Greenhouse Worker
El Talle
09.2018 - 12.2018
No Degree - Philisophy
Seminario Mayor De La Inmaculada Concepcion
No Degree - Miscellaneous
Seminario Curso Introductorio
High School Diploma -
Preparatoria Regional De Tepatitlan Modulo Cañadas
No Degree -
Upland Junior High School