Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Joel Benton

Cedar Springs,MI

Summary

Results-driven Dispatch Manager with 27 years of experience in logistics and transportation management, recognized for optimizing delivery routes to enhance efficiency and reduce costs. Proven expertise in data analysis to implement process improvements, alongside strong skills in transportation planning and fleet management. Demonstrated leadership in managing complex logistics operations while upholding high service standards. Committed to leveraging extensive industry knowledge to drive operational excellence in a dynamic environment. Resourceful Dispatch Manager known for high productivity and efficient task completion. Skilled in route planning, team coordination, and logistics management, ensuring smooth operations. Excel in communication, problem-solving, and decision-making to optimize dispatch procedures.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Dispatch Manager

BLY Transport
Walker, US
10.2024 - Current
  • Manage a team of 10 - 19 drivers, overseeing daily operations
  • Manage daily schedules, assigning drivers to specific routes based on customer demands and driver availability
  • Collaborated with the logistics team to optimize delivery routes based on weather conditions, and customer preferences
  • Utilized data analysis tools to identify trends in delivery performance and make data-driven decisions for process improvements

Dispatch manager / Operations manager

TNT Trucking LTD.-FedEx Independent Service Provider
Wyoming, US
01.2016 - 10.2024
  • Managed a team of 30 - 90 drivers, overseeing daily operations
  • Coordinated contingency routes, communicated with terminal management in multiple locations, Grand Rapids, MI, South Bend, IN, Cadillac, MI to determine which areas needed coverage
  • Designed routes, scheduled and assigned drivers to routes
  • Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
  • Designed routes for efficient delivery using multiple computer programs and applications
  • Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
  • Utilized data analysis tools to identify trends in delivery performance and make data-driven decisions for process improvements
  • Optimized routing strategies by analyzing weather conditions, and other factors that may impact delivery times
  • Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed

Dispatch Manager/ Backup driver/ Preventative maintenance assistant

TNT Trucking LTD.-FedEx Independent Service Provider
Wyoming, US
01.2010 - 01.2016
  • Managed a team of 15 - 20 drivers, overseeing daily operations
  • Monitored driver performance and provided feedback for improvement
  • Created and maintained comprehensive reports on driver productivity, route efficiency, and overall performance metrics
  • Managed the maintenance schedule for company vehicles, coordinating repairs as needed to minimize downtime, helped with maintenance and repairs
  • Utilized GPS tracking systems to monitor driver locations in real-time for improved efficiency in dispatching assignments

Delivery Driver/Manager

TNT Trucking LTD.-FedEx Independent Service Provider
Wyoming, US
03.2005 - 01.2010
  • Delivered packages and goods to customers in a timely and efficient manner
  • Adhered to all traffic laws and regulations while operating company vehicles
  • Reported any vehicle maintenance or repair needs promptly to the appropriate department
  • Followed established safety protocols for loading/unloading packages or goods from the vehicle
  • Utilized GPS navigation systems or maps to determine optimal routes for deliveries
  • Increased overall efficiency by implementing new delivery tracking software
  • Maintained a clean driving record throughout employment tenure
  • Assisted in warehouse operations during downtime periods as needed
  • Trained new drivers on company policies, procedures, and safe driving practices

Delivery Driver

TNT Trucking LTD.-FedEx Independent Service Provider
Wyoming, US
01.1998 - 03.2005
  • Delivered packages and goods to customers in a timely and efficient manner
  • Utilized GPS navigation systems or maps to determine optimal routes for deliveries
  • Completed an average of 80 - 100 deliveries per day
  • Maintained a clean driving record throughout employment tenure
  • Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
  • Trained new drivers on company policies, procedures, and safe driving practices

Temporary Driver

TNT Trucking LTD.-FedEx Independent Service Provider
Wyoming, US
08.1997 - 01.1998
  • Safely operated a variety of vehicles, including vans, and trucks, to transport goods
  • Maintained a clean driving record with zero accidents or traffic violations
  • Efficiently planned routes to optimize delivery times
  • Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
  • Maintained a high level of professionalism while representing the company during interactions with customers
  • Adapted quickly to changing road conditions or weather situations to maintain safe driving practices

Education

High school diploma -

Wyoming Park High School
Wyoming, MI

Skills

  • I have experience in delivery driving, dispatching, data analysis, transportation planning, and logistics I'm also experienced with route planning, fleet dispatching, scheduling coordination, and maintenance record-keeping

Certification

Driver's License, CDL C

Additional Information

2017 Implemented Ground Cloud routing and safety software

2018 Managed TNT Trucking LTD/FedEx Ground and American Moxie/FedEx home delivery overlap

2019 Implemented and oversaw the transition to DRO Dynamic Route Optimization software

References

References available upon request.

Timeline

Dispatch Manager

BLY Transport
10.2024 - Current

Dispatch manager / Operations manager

TNT Trucking LTD.-FedEx Independent Service Provider
01.2016 - 10.2024

Dispatch Manager/ Backup driver/ Preventative maintenance assistant

TNT Trucking LTD.-FedEx Independent Service Provider
01.2010 - 01.2016

Delivery Driver/Manager

TNT Trucking LTD.-FedEx Independent Service Provider
03.2005 - 01.2010

Delivery Driver

TNT Trucking LTD.-FedEx Independent Service Provider
01.1998 - 03.2005

Temporary Driver

TNT Trucking LTD.-FedEx Independent Service Provider
08.1997 - 01.1998

High school diploma -

Wyoming Park High School

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Joel Benton