Joel Borden
Christiana,TN
Summary
Experienced manager and trainer with a background in car wash operations, team coaching, and process improvement. Known for delivering effective training, reinforcing safety standards, and supporting employee performance across multiple locations. Focused on task prioritization, service quality, and operational consistency.
Overview
18
18
years of professional experience
Work History
Market Trainer
Whistle Express Car Wash
Nashville, TN
04.2025 - Current
- Led the implementation of a new POS system across 22 locations.
- Trained crew members on Whistle Express car wash service standards and workflow processes.
- Facilitated onboarding for wash tunnel operations and site procedures, ensuring new hires quickly adapted to workflow.
- Demonstrated customer greeting, payment processing, and membership enrollment steps.
- Guided crew on safety practices and equipment operation, fostering a culture of safety and cleanliness.
- Reinforced opening, closing, and shift transition tasks across market locations.
- Supported managers with training materials and site-level learning sessions.
- Assessed employee performance during coaching visits, delivering actionable feedback to leadership for ongoing development.
Senior Manager, Brand Conversions
Driven Brands
Nashville, Tennessee
01.2024 - 04.2025
- Prepared meeting agendas and tracked follow-up actions for leadership team to ensure alignment on priorities.
- Facilitated collaboration among cross-functional teams to achieve project milestones on schedule.
- Provided updates to stakeholders and coordinated cross-team efforts to enhance project visibility.
- Worked with internal departments to support project execution within timeline and budget constraints.
- Monitored project schedules and maintained task tracking systems.
- Reviewed workflows and supported process improvements within management operations.
Senior Manager
Driven Brands
Nashville, Tennessee
10.2020 - 01.2024
- Assisted integration manager in transitioning purchased assets into brand, ensuring alignment with company standards.
- Reviewed property and equipment assets before acquisition and built budget to upgrade assets to company standards.
- Sourced parts and signage, coordinating with vendors to ensure timely installation.
- Connected new teams to company systems, enhancing their onboarding experience. during first week and helped connect them to company systems.
General Manager
Sudsy's Car Wash
Franklin, Tennessee
01.2009 - 10.2020
- Resolved customer service issues, processed refunds, and addressed guest concerns to enhance customer satisfaction.
- Resolved customer complaints quickly while maintaining service quality standards.
- Reviewed cash handling, deposits, and daily financial reports.
- Analyzed financial performance to identify cost savings and revenue growth opportunities for improved profitability.
- Tracked monthly sales and prepared reports for business development planning.
- Coordinated sales promotions, membership offers, and front counter tasks.
- Assisted with staff scheduling, training, and performance standards across wash locations.
- Trained employees on duties, policies, and procedures.
- Facilitated training programs for employees to maintain compliance with company policies.
- Administered employee discipline through verbal and written warnings.
- Managed inventory for chemicals, supplies, and wash equipment upkeep.
- Monitored inventory levels and placed new orders for merchandise to keep supplies stocked.
- Cultivated vendor relationships to secure competitive pricing on supplies and materials, optimizing budget management.
- Monitored safety procedures for tunnels, bays, and cleaning stations.
- Improved workflow across detailing, vacuum areas, and vehicle wash throughput.
- Provided guidance and support to subordinate managers to promote cooperation across the organization.
- Delegated work to staff while setting priorities and goals.
- Held regular meetings with senior management team to review progress against established objectives.
- Established strong partnerships with clients to enhance collaboration.
- Established strong partnerships with clients to enhance collaboration.
Education
Bachelor of Arts - Global Outreach
Free Will Baptist Bible College
Nashville, TN05-1996
Skills
- Training delivery
- Onboarding process
- Employee training
- Coaching and mentoring
- Performance assessment
- Safety compliance
- Operational efficiency
- Customer engagement
- Workshop delivery
- Problem-solving
- Task prioritization
Timeline
Market Trainer
Whistle Express Car Wash
04.2025 - Current
Senior Manager, Brand Conversions
Driven Brands
01.2024 - 04.2025
Senior Manager
Driven Brands
10.2020 - 01.2024
General Manager
Sudsy's Car Wash
01.2009 - 10.2020
Bachelor of Arts - Global Outreach
Free Will Baptist Bible College