Joel Bowman
Dallas,GA
Summary
Results-driven professional with extensive experience in operations management and team leadership. Known for exceptional problem-solving skills and attention to detail, contributing to significant operational enhancements and superior customer service across multiple locations. With the goal of becoming a Senior Field Service Technician in the energy solutions industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Taco Mac
Smyrna, Georgia
05.2022 - Current
- Overseeing four salaried managers and ninety-eight team members.
- Event planning and metrics movement, including a 100-state health inspection.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Training General Manager
Papa John’s
04.2020 - 05.2022
- Trained 32 general managers for the brand and restored the area around Cumberland to ensure successful operations in the Northwest Atlanta market.
- Set multiple record weeks in sales, including four in a row in six months at one location.
- Assistant Director roles while the supervisor was out of town or away on business.
- Developed and implemented training plans for employees to ensure they had the necessary skills and knowledge to perform their jobs effectively.
- Monitored quality control processes throughout the organization's learning environment.
Regional Director
Domino’s
Atlanta
11.2017 - 04.2022
- Overseeing eight locations in downtown Atlanta.
- Maintained facilities, operations, and team structure while providing excellent customer service to the communities we served.
- Developed and implemented regional strategies to increase market share and profitability.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Created programs to incentivize employees throughout the region, resulting in improved morale and productivity.
- Established effective communication channels between regional offices, district managers, and corporate headquarters.
- Conducted monthly performance reviews with district managers, setting measurable objectives for each store.
Director of Operations
Papa John’s
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Vice President of Operations
Altuscio Networks
- Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
- Provided direction to staff on all aspects of operational processes.
- Provided training and mentoring support for new employees in the operations department.
- Interpreted complex technical information into easy-to-understand language when communicating with staff or external partners.
- Organized meetings between senior management personnel to discuss operational strategies and objectives.
- Negotiated contracts with vendors, suppliers, and service providers.
- Created reports summarizing operational results for management review.
- Performed regular audits of internal systems in order to identify potential risks or vulnerabilities.
- Ensured compliance with applicable laws and regulations related to operations.
- Negotiated contracts with vendors, suppliers, customers, and other stakeholders as required.
- Lead initiatives aimed at improving customer service levels through process optimization.
- Established key performance indicators for measuring operational success.
- Maintained relationships with external organizations such as government agencies, regulatory bodies.
- Monitored performance metrics to ensure that established objectives were met or exceeded.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Coordinated with vendors to obtain goods and services at competitive prices.
- Oversaw the development and implementation of policies and procedures related to operational activities.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Collaborated with other departments in order to achieve organizational goals.
- Delivered expert thought leadership recognized for driving process improvements.
- Leveraged analytical, design, and implementation skills to offer leadership and support to all operations areas.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured HR consulting services to support clients during organizational developments and changes.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
GED -
East Paulding
Dallas08-1997
Some College (No Degree) - Business Administration Management
South Georgia College
DouglasSkills
- Problem solving
- Team leadership
- Conflict management
- Positive attitude
- Attention to detail
- Effective multitasker
- Team oriented
- Customer service
- Organized
- Record keeping
- Profitable thinking
- Commercial awareness
- Technical affinity
- Budget analysis
- Sound judgment
- P&L management
- Risk mitigation
Professional References
- Ben Silliman, Altuscio Networks, 678.438.1666
- Jorge Ireta, Domino’s, 954.815.5559
- Jay Gaines, Cowabunga Inc., 678.591.6400
- Richard Moore, Papa John’s, 404.729.8730
- Nelson Chan, Taco Mac, 404.384.3007
Affiliations
- Middle school minister
- Counselor for divorce care
Certification
- Servesafe
Timeline
General Manager
Taco Mac
05.2022 - Current
Training General Manager
Papa John’s
04.2020 - 05.2022
Regional Director
Domino’s
11.2017 - 04.2022
Director of Operations
Papa John’s
Vice President of Operations
Altuscio Networks
GED -
East Paulding
Some College (No Degree) - Business Administration Management
South Georgia College