Jeffrey Robinson
Clay,NY
Summary
Claims industry leader with comprehensive experience in property insurance claims management. Demonstrated ability to enhance operational efficiency and client satisfaction through strategic problem-solving. Specialized in forensic damage evaluation and construction estimating, achieving successful results in complex situations. Detail-oriented, with strong communication skills, facilitating the resolution of the most complex property damage claims. Energetic and enthusiastic to succeed in a fast-paced and deadline-driven environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
CNY Fire Emergency Services, Inc.
East Syracuse, NY
11.2002 - 03.2025
- Led daily operation of a high-performing restoration company, enhancing efficiency and profitability.
- Trained and motivated teams across multiple branches, fostering professional growth and high performance.
- Managed large-scale property damage assessments, ensuring thorough evaluations and effective resolutions.
- Developed strategic project schedules and resource allocation for optimal completion and client satisfaction.
- Implemented and maintained quality control measures to ensure high-quality restoration work and customer satisfaction.
- Coordinated and managed subcontractors, ensuring adherence to project timelines and quality standards.
- Considered the go to by insurance carrier clients to assist in coverage instigations, evaluation and estimating.
- Completed hands on repairs to buildings as needed when the repair was outside of another employees skill set and used the opportunity to train staff.
- Responsible for all assignments from insurance carriers clients seeking caus and origin information or comparative estimates.
Property Unit Claims Manager
Allstate Insurance Co
Syracuse, NY
01.1997 - 11.2002
- Managed a team of claim adjusters and support staff to ensure efficient and timely processing of claims.
- Developed and implemented training programs for claims staff focusing on best practices and industry standards.
- Provided guidance and mentorship to team members fostering a collaborative and high performing environment.
- Managed the claims handling team to maintain a proactive claims approach, collaborative work environment and oversee the strategic direction of claims.
- Resolved disputes and escalated issues as needed ensuring client satisfaction.
- Assisted claims staff with negotiating settlements with policyholders, contractors and third parties to reach fair and timely resolutions.
- Ensured compliable with applicable laws and regulations throughout the claim process.
- Provided excellent customer service to policy holders addressing their concerns and questions promptly and professionally.
- Communicated effectively with policy holders, claimants and other stakeholders throughout the claim process.
- Maintained a file authority of $250,000.
- Managed budget and merit increases for the property unit.
- Reported directly to the Market Claim Manager.
Senior Staff Claim Adjuster
Allstate Insurance Co
Syracuse, NY
01.1995 - 01.1997
- Managed first and third party property damage insurance claims in Central New York.
- Maintained a file authority of $150,000.
- Responsible for handling a wide range of property damage claims from small to large complex ensuring fair and efficient resolutions.
- Negotiated settlements to ensure fair compensation for policy holders.
- Utilized strong analytical skills to assess claim validity and estimate damages.
- Provided excellent customer service to policy holders addressing their claim fair and efficiently.
President, Board of Directors
Maple Bay Anglers Association
Cicero, NY
09.2016 - Current
- Managed all operations of association, including 21-slip boat marina and property facilities.
- Conducted comprehensive meetings with board to review membership, property management, and financial issues.
- Facilitated bi-yearly meetings with association members to discuss updates and initiatives.
- Ensured compliance with association constitution and by-laws through regular oversight.
Education
Associate of Science - Residential Construction
State University Of New York At Morrisville
Morrisville, NY08-1995
High School Diploma -
East Syracuse Minoa High School
East Syracuse08-1993
Fundamentals In Coverage & Claims Law - General Insurance Claims Law
American Educational Institute
01-1996
Property Claims Law - NY Specific - Property Claims Law’s in New York
American Educational Institute
01-1996
Property Management Claims Skills Handling - Management of Property Damage Claims
Techcor
Chicago01-1998
Property Claims Skills Handling - Property Damage Evaluation, Estimating & Settle
Techcor
Chicago01-1996
Skills
- Property damage estimation
- Team leadership
- Claims management
- Communication
- Problem solving
- Customer service
- Adaptability
- Construction knowledge
- Coverage determination
- Xactimate
- Property Damage Evaluation
- Skilled in all construction trades
- Property inspection
- Policy interpretation
- Excellent time management skills
- Multitasking capacity
- Complex Problem-solving
Certification
- United States EPA Lead Based Paint Renovation, Repair And Painting - Expires Aug 2027 Credential ID R-I-19206-22-00004
- IICRC Water Damage Restoration - Expires Jun 2025
- Certainteed Insulation Master Craftsman - 2013
- Certainteed Master Shingle Applicator Wizard - 2013
- RedVector - Roof Damage Evaluation - 2012
- RSA Restorative Drying 101 - 2012
- Water Mitigation Basics - Liberty Consulting - 2000
- Claim Handling Fundamentals - 1996
- Claim Processing - 1996
- Evidence Preservation - TechCor - 1996
- Extraordinary Customer Relationships - 1996
- Home Owner Claim Basics - 1996
- Introduction To Potential Fraud - 1996
- Loss Report System - 1996
- Preparing For Professionalism - 1996
- Subrogation & Advanced Subrogation - 1996
- Contractor Connection Mitigation Program -
- Behavioral Descriptive Interviewing - TechCor 1996
- Certainteed Shingle Quality Specialist ID - 20-30-113
Accomplishments
- Recognized by the Untied States Department of The Interior specializing in historic preservation - Timber Framing 2005
- Performance Excellence Award - Crawford 2006 & 2013
- Top Quality Award - USAA Insurance 2017
- Top Performer Award - Crawford 2014
Timeline
President, Board of Directors
Maple Bay Anglers Association
09.2016 - Current
General Manager
CNY Fire Emergency Services, Inc.
11.2002 - 03.2025
Property Unit Claims Manager
Allstate Insurance Co
01.1997 - 11.2002
Senior Staff Claim Adjuster
Allstate Insurance Co
01.1995 - 01.1997
Associate of Science - Residential Construction
State University Of New York At Morrisville
High School Diploma -
East Syracuse Minoa High School
Fundamentals In Coverage & Claims Law - General Insurance Claims Law
American Educational Institute
Property Claims Law - NY Specific - Property Claims Law’s in New York
American Educational Institute
Property Management Claims Skills Handling - Management of Property Damage Claims
Techcor
Property Claims Skills Handling - Property Damage Evaluation, Estimating & Settle
Techcor