Jose Gonzalez
Fort Myers
Summary
Hardworking Production Manager bringing 4+ years of experience, promoted to General Manager. Meeting customer needs visa telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Looking to grow in the auto industry field and reach higher levels of management positions and more experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Maaco Auto Body
02.2016 - Current
- Inspect vehicles involved in accidents and generated reports showing estimated repair costs
- Document vehicle damage and submitted photographs and in-depth reports to claims department for effective processing
- Order all parts for vehicles and check them in.
- Request supplements for vehicles when auto technicians find hidden damage
- Reply to customers emails and update customers on daily basis
- Organize list for shops production day on which vehicles need to be done
- Write company checks for sublet work and parts
- Maintain computer and physical filing systems
- Manage many fleet accounts (Enterprise, Fox Rent A Car, Etc)
- Inspect vehicles and make sure quality of work meets Maaco's standards
- Track all employees hours in auto body and prep line for payroll
- Manager the entire facility, ensuring everything is on track
- Collect receivables that are over 30 days old.
- Order body and paint supplies for operation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Metal Stud Framer
Morca
02.2015 - 02.2016
- Completed jobs each quarter with superior quality and efficiency
- Measured and marked cutting lines on drywall for lengths, heights and penetrations
- Prepared work area and materials for each day, including power cords, tools and equipment
- Improved quality processes for increased efficiency and effectiveness
Assistant Manager
Country Style Icecream
08.2012 - 02.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Trained team members in successful strategies to meet operational requirements and standards
- Monitored employee performance and developed improvement plans
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Kept work areas clean, organized and safe to promote efficiency and team safety
Education
High School Diploma -
Lehigh Senior
03.2013
AA Degree -
Florida SouthWestern State College
05.2018
Skills
- Appointment scheduling
- Claims management
- Estimation skills
- Customer service expertise
- Auto damage appraisal
- Mitchell estimating expertise
- Documentation and control
- Office administration
- Organizational skills
- Leadership skills
- Data management
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 30% growth of customer base.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 25%
Certification
- I-Car Certification
- Maaco Management Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
General Manager
Maaco Auto Body
02.2016 - Current
Metal Stud Framer
Morca
02.2015 - 02.2016
Assistant Manager
Country Style Icecream
08.2012 - 02.2015
AA Degree -
Florida SouthWestern State College
High School Diploma -
Lehigh Senior
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