Monique Marrow-Diaz
New York,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
31
31
years of professional experience
Work History
General Manager
Quality Touchpoints
New Jersey/New York
10.2021 - 04.2025
- Directed operational strategies to enhance efficiency and productivity across departments.
- Implemented performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
- Developed and executed annual budgets, ensuring alignment with organizational goals and resource allocation.
- Led cross-functional teams in executing strategic projects, resulting in improved service delivery and customer satisfaction.
Manager
H & R Block Tax Services
Bronx
09.2020 - 04.2021
- Led team in delivering exceptional client service and tax preparation accuracy.
- Developed training programs to enhance staff knowledge of tax regulations and software tools.
- Streamlined operational processes to increase efficiency during peak tax season.
- Implemented quality control measures to ensure compliance with IRS guidelines and policies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Operational Manager
BOND
New York, NY
01.2014 - 01.2019
- Managed Multiple facilities in State and traveling state to state, teams of 20 plus employees for each location
- Oversee various teams; Customer Service, Handwriting, Account Management & Fulfillment
- Hiring, Training Lead staff Members, Daily Stand ups, Develop SOP's, Record Quality Assurance, Payroll and Scheduling, Work on OPEX, keeping expenses down and Gross Margins up. Weekly, Monthly, and Yearly Production reports, quick Turn around times
- Train Employees for Growth, Strong Morale presence (team involvement, Quarterly and Yearly reviews
- Strong relationships with Vendors for Machine Equipment, Paper Supply and Daily Orders. Strong one on one relationship with clients
Assistant Manager
The Bagelry
New York, NY
01.2010 - 01.2012
- Open store, Performed inventory, and stored supplies, prepared weekly schedules
- Prep coffee and food
- Cashier work, clean store
Carpenters Assistant
Nontraditional Employment for Women
New York, NY
01.2005 - 01.2010
- Prepare tools for students to work with
- Help students with daily assignments and test
- Train students to lift and carry up to 65 lbs.
Tax Preparer
H &R Block
Manhattan, NY
09.2001 - 04.2004
- Prepared individual and business tax returns ensuring compliance with federal and state regulations.
- Reviewed client financial documents to identify deductions and credits maximizing tax benefits.
- Provided guidance on tax-related inquiries, enhancing client understanding of complex tax issues.
- Mentored junior staff in tax preparation processes, promoting adherence to best practices and accuracy.
Assistant Manager
Mrs. Fields
New York, NY
01.1994 - 01.2000
- Open and close store
- Prepare cookie/brownie mix
- Cashier/bookkeeper/inventory/prepared schedules
Education
No Degree -
ACE Computer
New York, NYBachelor of Arts -
Metropolitan College of New York
New York, NYHigh School Diploma -
Immaculata High School
New York, NYSkills
- Customer service
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Mail handling
- Basic accounting
Timeline
General Manager
Quality Touchpoints
10.2021 - 04.2025
Manager
H & R Block Tax Services
09.2020 - 04.2021
Operational Manager
BOND
01.2014 - 01.2019
Assistant Manager
The Bagelry
01.2010 - 01.2012
Carpenters Assistant
Nontraditional Employment for Women
01.2005 - 01.2010
Tax Preparer
H &R Block
09.2001 - 04.2004
Assistant Manager
Mrs. Fields
01.1994 - 01.2000
No Degree -
ACE Computer
Bachelor of Arts -
Metropolitan College of New York
High School Diploma -
Immaculata High School