Joel Briones
Dale,TX
Summary
Driven professional with a proven track record. I am knowledged in customer satisfaction and team leadership. Expert in systems operations and adept at employee motivation, significantly enhancing customer loyalty and operational efficiency. Demonstrates exceptional ability to manage high-stress situations and resolve conflicts, ensuring a productive and steadyfast work environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Film Alley Bastrop
07.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Floor Supervisor
Film Alley Bastrop
09.2023 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Worked side by side with Senior Management to ensure a steady flow of operations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Education
No Degree - N/A
Cedar Creek High School
Cedar Creek, TX05.2025
Skills
- Customer Satisfaction
- Team Leadership
- POS systems operations
- Customer Relations
- Employee Motivation
Accomplishments
I am active in the community,volunteering for local campaigns and my church. I have served consistently as my class's president since the 6th Grade. I am the Vice President of my school's law club and have served two terms in the Youth Advisory Council for Bastrop City.
Local Volunteer
I love Bastrop,and I want to work
Timeline
Floor Supervisor
Film Alley Bastrop
09.2023 - Current
Customer Service Representative
Film Alley Bastrop
07.2023 - 09.2023
No Degree - N/A
Cedar Creek High School
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