Joel Camacho
Customer Service Expert
Levittown,PA
Summary
IT Professional/ Air Force-Cyber Veteran Air Force veteran who held a TS-SCI clearance with 3 years+ of technical enterprise networking experience. Looking to continue a career and broadening my skills in the field.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Apple Customer Service Representative/VPN Team
Ibex Global Solutions
01.2020 - 01.2021
- Provided customers with top quality customer service
- Assisted with the setup of their device, repair scheduling for broken devices, and transfer of data from old devices on to newer devices
- Started with the iPhone and worked up to being able to assist with Mac desktops and laptops
- Maintained consistent high reviews from customers after the interactions
- Was hand picked to assist with a new team that was being formed in regards to troubleshooting remote advisor VPN issues
- Would walk remote advisors through a series of steps to get them up and running and back to work.
Store Manager
Tidewater Sew-Vac
01.2019 - 01.2020
- Manages a team of three individuals in the sales of various products as well as the repairs of the products
- Tasked with planning out figures needed to hit the store baseline revenue to ensure consistent profits for the company
- Is trained on how to repair different vacuums and sewing machines and is knowledgeable about the various parts and works of the machines
- Is tasked with managing inventory for items assigned to store to keep products stocked and accounted for maximum operating potential
- Assists clients by answering any and all questions regarding the machines and products sold as well as any questions that they may have had about repairs done to their machines.
Monitor Sales Administrator
The Lee Group/Registrar Corp
01.2018 - 01.2019
- Assisted different foreign and domestic companies with importing and exporting of food products through various means such as email and telephone
- Led a team varying from three to five people while managing multiple email accounts to ensure clients were able to efficiently comply with emerging US FDA regulations
- Assisted with finding various issues throughout my assigned department as well as finding issues on the company website that were able to be addressed for easier sales of the proprietary tool to increase profitability of the company.
Cyber Transport Technician
United States Air Force
01.2014 - 01.2018
- Managed various devices across different Air Force bases under the 561st Network Operations Squadron area of responsibility
- Duties included multiple IOS upgrades to Cisco routers and switches, year-round maintenance to keep devices secure and up to date using DISA STIGS, and checking routing protocols to address latency and other issues
- Other tasks included routine ticket queue monitoring using the Remedy suite.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ 01.2022 - Current
No Degree - Cyber Transport Technician
Technical Training School
Biloxi, MS 11.2014 - 05.2015
High School Diploma -
Richmond Hill High School
Richmond Hill, GA 08.2009 - 05.2013
Skills
Knowledge of networking and hardware maintenance Skills include work with Cisco routers, switches, copper cabling, and fiber optic cabling
Troubleshooting various enterprise technologies including: IPv4 routing and switching, VoIP, VTC suites and Solar Winds work
Small team management and customer service skillsSales expertise
Complaint resolution
Report preparation
Certification
COMPTIA Security + (CEU) – IAT Level II
Timeline
Bachelor of Science - Health Administration
University of Phoenix
01.2022 - Current
Apple Customer Service Representative/VPN Team
Ibex Global Solutions
01.2020 - 01.2021
Store Manager
Tidewater Sew-Vac
01.2019 - 01.2020
Monitor Sales Administrator
The Lee Group/Registrar Corp
01.2018 - 01.2019
No Degree - Cyber Transport Technician
Technical Training School
11.2014 - 05.2015
Cyber Transport Technician
United States Air Force
01.2014 - 01.2018
High School Diploma -
Richmond Hill High School
08.2009 - 05.2013