Joel Chavez
Lubbock,TX
Summary
Skilled employee known for making the best decisions regarding appropriate solutions.
Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.
Ready to take a well-rounded career to the next level in a new leadership role.
Overview
14
14
years of professional experience
Work History
Crew Leader
Atmos Energy
Lubbock, TX
03.2016 - Current
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks.
- Help schedule Crews for daily work in the Morning.
- Respond to Gas Emergency and get enough support
Distribution Operator
Atmos Energy
Lubbock, TX
10.2015 - 03.2016
- Installed, maintained and repaired natural gas lines, and regulators.
- Operate and maintain heavy and/or specialized equipment and tools in order to dig and backfill ditches load and unload pipe, meter fittings and other materials.
- Assists in providing barricades and channelization services at worksites that are in compliance with Federal and state regulations and Company standards.
- Perform activities to ensure responsiveness to natural gas and other emergencies
Construction Operator/Senior Construction Operator
Atmos Energy
Lubbock, TX
01.2012 - 10.2015
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Observed safety regulations on job sites to minimize accidents.
- Communicate with internal and external customer to obtain information and provide explanations as it regards to gas service or equipment and safety.
- Assisted in training employees to acquire a Commercial Driver License.
- Ensured essential job site paperwork was completed in a timely matter.
- Maintained a Competent Person Certificate.
Customer Support Associate
Atmos Energy
Amarillo, TX
03.2010 - 01.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Reviewed customer accounts for billing inquiries, verified customer access and update account information as needed.
- Proficiency of Soft skills
- Address each customer in their own unique way in order to successfully handle their issues and take ownership of the account.
Customer Account Supervisor
Atmos Energy
Amarillo, TX
04.2009 - 12.2009
- Took escalated calls from customers
- Gave feedback to the employees if something was done wrong and to help them reach their goals for better customer service.
- Tracked and monitored escalated issues from assessment to resolution and followed up with customers as required.
- I took ownership of all calls that I received and make necessary adjustments if needed.
Customer Support Associate
Atmos Energy
Amarillo, TX
08.2007 - 04.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Reviewed customer accounts for billing inquiries, verified customer access and update account information as needed.
- Proficiency of Soft skills
- Address each customer in their own unique way in order to successfully handle their issues and take ownership of the account.
Education
No Degree - Business Administration
South Plains College
LubbockNo Degree - Law Enforcement
South Plains College
Levelland, TXHigh School Diploma -
Roosevelt High School
Lubbock, Tx05.2004
Skills
- Superior Work Ethic
- Worksite Safety and Maintenance
- Team Player
- Problem Solving
- Situational Awareness
- CDL License
- Customer Service
- Issue resolution
- Mentoring and Coaching
- Locusview proficient
Timeline
Crew Leader
Atmos Energy
03.2016 - Current
Distribution Operator
Atmos Energy
10.2015 - 03.2016
Construction Operator/Senior Construction Operator
Atmos Energy
01.2012 - 10.2015
Customer Support Associate
Atmos Energy
03.2010 - 01.2012
Customer Account Supervisor
Atmos Energy
04.2009 - 12.2009
Customer Support Associate
Atmos Energy
08.2007 - 04.2009
No Degree - Business Administration
South Plains College
No Degree - Law Enforcement
South Plains College
High School Diploma -
Roosevelt High School