Joel Cummings
Regional IT Manager
Valrico,FL
Summary
IT operations and technical support leader delivering infrastructure support, enterprise system troubleshooting, and problem management to improve daily performance and service reliability.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Regional IT Manager
Performance Food Group
Richmond, VA
01.2013 - 08.2026
- Supported enterprise technology operations for 3,000+ users across 30 operating companies as an escalation point for complex infrastructure, application, and enterprise system issues.
- Reviewed complex technical problems, completed root cause analysis, and partnered with cross-functional teams to deliver long-term infrastructure and enterprise system fixes.
- Shared technical issues, project updates, and solution recommendations with business leaders, vendors, and cross-functional stakeholders to support informed decisions.
- Tracked and resolved critical technology issues affecting business operations, maintaining high system availability during hurricanes, facility relocations, and other priority events.
- Investigated recurring issues, identified patterns, and applied corrective actions to improve system reliability and operational performance.
IT Manager
Performance Food Group
Dover, FL
01.2010 - 01.2013
- Supported enterprise infrastructure administration across Active Directory, VPN connectivity, SQL databases, wireless networks, and ERP user access, resolving complex production issues to keep systems stable.
- Helped supervise 3 IT professionals, completed performance reviews, and coordinated with vendors to strengthen support for critical business systems.
- Assisted with departmental budgeting and technology planning while serving as escalation point for complex technical issues to maintain operational continuity.
- Installed and maintained physical and digital security systems, including access controls, surveillance systems, and mobile device management.
- Created documentation and standardized support processes, improving service delivery, issue resolution, and end-user satisfaction.
Software Technician and Trainer
Performance Food Group
01.2005 - 01.2010
- Delivered software training and technical support to end users, increasing adoption and decreasing repeat support requests.
- Maintained and supported enterprise Point-of-Sale (POS) servers, enhancing reliability for uninterrupted business operations.
- Installed software updates, patches, and system enhancements, ensuring minimal disruptions for end users.
- Diagnosed and resolved software, server, and application issues while collaborating with vendors on escalated support needs.
Network Administrator
Performance Food Group
01.2001 - 01.2005
- Monitored network performance, resolved infrastructure problems, and helped reduce downtime through routine maintenance.
- Installed, set up, and maintained hardware and software, and completed upgrades to support better system performance and reliability.
- Supported enterprise network infrastructure, Windows servers, and internet-based technologies to keep daily operations running smoothly.
- Worked with third-party vendors to resolve infrastructure issues and improve system reliability through maintenance support.
- Tracked network health, diagnosed infrastructure issues, and helped lower downtime through proactive maintenance.
- Implemented, configured, and maintained hardware and software, and completed upgrades that improved system performance and reliability.
- Partnered with third-party vendors to address infrastructure issues and strengthen system reliability through effective maintenance support.
- Reduced downtime through network monitoring, troubleshooting, and proactive maintenance.
- Improved system performance and reliability through hardware and software installation, configuration, maintenance, and upgrades.
Education
Some College (No Degree) - Microsoft Certified Systems Engineer
New Horizons
Denver, COCertificate - Leadership Development
Udemy Business Leadership Academy
Richmond, VASkills
- Technical Support, Enterprise Systems, hardware and software troubleshooting, Root Cause Analysis, Problem Management, IT Operations, Infrastructure Management, Systems Administration, Project Management, Change Management, Business Continuity, Disaster Recovery, Vendor Management, Business Analysis, Production Support, Active Directory, Windows Server, VMware, Microsoft Azure, Database Administration, VPN Administration, Remote Desktop, Wireless Networks, Mobile Device Management, Network Security, Microsoft Office Suite, POS Systems
- Agile work processes
- Expense analysis
- Business development support
- Infrastructure optimization
Certification
Leadership Development Academy (2015), Microsoft Certified Systems Engineer (MCSE) Coursework (1996)
Accomplishments
Supported enterprise technology operations for 3,000+ users across a multi-site national organization, served as senior technical escalation resource supporting 30 to 60 operating companies, led enterprise infrastructure modernization, cloud migration, and large-scale technology implementations, improved business continuity through disaster recovery planning and rapid response during hurricanes, facility relocations, and critical outages. Partnered with business leaders, vendors, and IT teams to resolve complex technical issues and improve enterprise system performance.
Timeline
Regional IT Manager
Performance Food Group
01.2013 - 08.2026
IT Manager
Performance Food Group
01.2010 - 01.2013
Software Technician and Trainer
Performance Food Group
01.2005 - 01.2010
Network Administrator
Performance Food Group
01.2001 - 01.2005
Some College (No Degree) - Microsoft Certified Systems Engineer
New Horizons
Certificate - Leadership Development
Udemy Business Leadership Academy