Joel Davila
Miami
Summary
Dynamic and results-oriented professional with extensive experience in logistics and delivery, notably with AB Technology. Excelled in ensuring timely and accurate deliveries, enhancing customer satisfaction, and leading teams to improve operational efficiency. Skilled in GPS operation and fostering teamwork, demonstrated a commitment to excellence and reliability in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Delivery Driver
AB Technology
02.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
Courier
Carfor Logistics
03.2015 - 01.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Contributed to team success by actively participating in meetings about improving operational procedures.
Service Delivery Supervisor
Amazon
03.2012 - 03.2014
- Ensured adherence to company policies and procedures by monitoring compliance within the team.
- Maintained strict budget control while overseeing multiple projects simultaneously.
- Implemented robust quality assurance processes that led to a reduction in errors.
- Coordinated cross-functional teams to ensure seamless execution of large-scale projects.
- Led process improvement initiatives, resulting in reduced turnaround times for service requests.
- Organized ongoing maintenance schedules to boost system performance.
- Managed efficient teams of up to 20employees.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
Education
Bachelor of Science - Business
Savannah State University
Savannah, GA06-2013
Associate of Arts - Business
Miami Dade College
Miami, FL06-2006
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Punctual and reliable
- GPS operation
- Order picking and processing
- Cargo handling
Languages
Spanish
Full Professional
Timeline
Delivery Driver
AB Technology
02.2022 - Current
Courier
Carfor Logistics
03.2015 - 01.2022
Service Delivery Supervisor
Amazon
03.2012 - 03.2014
Bachelor of Science - Business
Savannah State University
Associate of Arts - Business
Miami Dade College
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