Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joel Erickson

Franktown,CO

Summary

Self-motivated professional with broad expertise in account management, customer support, and lead generation and qualification. Organized and detail-oriented in scheduling appointments and researching potential new clients. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with high attention to detail. Strong ability to think critically and analytically to problem solve and produce results. Attentive learner that is highly dynamic, and thrives in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Development Specialist

Onica, A Rackspace Technology Company
09.2021 - Current
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Utilized Salesforce CRM to manage client information and update existing and new client profiles.
  • Won new business by articulating full value of Onica's services to prospects.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed outbound campaigns through collaboration with peers and Account Executives.
  • Proficient use of MS 365 and Google Workspace.
  • Supported day-to-day account management for company clients.
  • Strengthened relationships with current accounts through consistent and frequent communication.
  • Effective use of sales development tools such as LinkedIn Sales Navigator, Outreach, and ZoomInfo to discover new prospects within accounts.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Information Technology Assistant

Audi Denver
01.2020 - 09.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.

Service Fleet Administrator

Audi Denver
08.2018 - 09.2021
  • Conducted analysis of service fleet operations and profitability to make recommendations for continuous improvement.
  • Inspected service fleet vehicles and requested maintenance tasks be completed within specific timeframes.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Suggested actionable improvements of service fleet usage to increase efficiency and reduce expenses.
  • Maintained and updated spreadsheets pertaining to all assets (VIN numbers, dates in/out of fleet, cost, etc.).
  • Oversaw repair of vehicles and managed insurance claims when service fleet vehicles were damaged.
  • Maintained service fleet budget by collecting all required payments and actively keeping costs of assets down.

Education

Associate of Science - Computer Sciences - Cybersecurity

Colorado State University - Pueblo
Pueblo, CO
05.2021

High School Diploma -

Thunderridge High School
Highlands Ranch, CO
05.2018

Skills

  • Effective Customer Communication
  • Exceptional Written, Verbal, & Nonverbal Communication
  • Analytical and Methodical
  • Friendly and Patient
  • Dynamic & Results-Oriented
  • Technical Support and Assistance
  • Lead Generation & Qualification
  • Cold Calling, Emailing, & Creative Outreach
  • Account Management
  • MS Office & Google Workspace Proficiency
  • Mac & Windows Systems
  • Salesforce CRM Proficiency

Certification

  • AWS Partner: Sales Accreditation (Business)
  • TestOut Linux Pro

Timeline

Sales Development Specialist

Onica, A Rackspace Technology Company
09.2021 - Current

Information Technology Assistant

Audi Denver
01.2020 - 09.2021

Service Fleet Administrator

Audi Denver
08.2018 - 09.2021

Associate of Science - Computer Sciences - Cybersecurity

Colorado State University - Pueblo

High School Diploma -

Thunderridge High School

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Joel Erickson